CSR-V - Order Management

eClerx · Muntinlupa

Key Responsibilities

Accurately enter and validate customer orders in Salesforce and Citrix-based systems.
Monitor order status and ensure timely fulfillment.
Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
Resolve order-related issues promptly and professionally using Salesforce case management.
Collaborate with logistics, inventory, and operations teams to ensure seamless order flow.
Escalate complex issues through Salesforce workflows and Citrix tools when necessary.
Maintain accurate records of customer interactions and order details in Salesforce.
Generate reports on order status, delays, and customer feedback using CRM dashboards.
Adhere to company policies, service level agreements (SLAs), and quality standards.
Ensure compliance with data privacy and security guidelines.

Qualifications

High school diploma or equivalent; college degree preferred.
1–2 years of experience in order management, customer service, or related field.
Proficiency in Salesforce CRM and Citrix-based tools.
Strong communication, multitasking, and problem-solving skills.

The RTX Order Management CSR is responsible for managing and processing customer orders accurately and efficiently, ensuring timely delivery and exceptional customer experience. This role involves handling inquiries, resolving issues, and coordinating with internal teams to maintain smooth order fulfillment processes using Salesforce CRM and Citrix-based tools.

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