Quality Engineer
Al Shirawi Group · Dubai
Roles and responsibilities
- Develop processes, Policies, and plans across business units and divisions of engineering services group in close coordination with relevant process owners. Ensure they are mapped and updated in QMS System.
- Establish and maintain effective process governance, ensuring QMS documents are defined, documented, and effectively managed.
- Plan, schedule, and conduct internal audits to assess the effectiveness of the QMS and compliance with ISO 9001:2015.
- Supporting the audit planning, analysis, and reporting for the organisation.
- Manage customer complaints and internal/external non-conformities, ensuring timely investigation, root cause analysis, implementation of corrective actions, and verified closure to prevent recurrence.
- Support the Voice of Customer (VoC), CSAT survey, analyse feedback, and provide actionable insights for continuous improvement.
- Assist in preparing, submitting, and tracking Business Excellence and industry award applications to ensure timely, and successful participation.
- Conduct induction training for new hires, providing support for their roles and explaining relevant procedures.
- Conduct analysis of process parameters to identify trends, optimize performance, and drive continuous improvement.
- Identify process bottlenecks and drive improvement projects, leveraging automation, digital initiatives, and Business Excellence practices to enhance operational efficiency and overall business performance.
- Support product certification, ongoing compliance, and customer audits to ensure full adherence to standards and regulatory requirements.
Must have skills:
- Minimum of 3-5 years of experience in Quality Assurance, or Business Excellence roles.( Preferably in HVAC Industry)
- ISO 9001:2015 Internal Auditor Certification
- Proficiency in Excel, PowerPoint, Doc and Process Flow chart tools
- Strong analytical and problem-solving skills
- Excellent stakeholder management and communication
- Process mapping and SOP development
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