Project and Process Improvement Lead

Publicis Groupe · Amsterdam

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Who Are We?

At Publicis Groupe, we work around the needs and desires of our clients. We operate as one organization and under one P&L, integrating our specialties. This allows us to fulfill our clients' needs in creativity, media, technology, data, and production. We collaborate in multidisciplinary teams, giving our clients access to all our talents, expertise, and tools, both locally and internationally. This enables us to deliver integrated creative marketing and technology solutions where quality, speed, and cost are prioritized for our clients.

Project and Process Improvement Lead

This role is responsible for coordinating finance operations activities, supporting audit readiness, managing key process follow-ups, and acting as a central connection point between billing, finance, reporting, systems, and operational stakeholders. The position combines strong finance knowledge with systems awareness, process ownership, documentation discipline, and hands-on coordination of improvements across teams.

Key Responsibilities

• Audit coordination and tracking: Coordinate audit-related requests, maintain clear tracking of open items, follow up with responsible stakeholders, and ensure evidence and supporting documentation are gathered in a timely and complete manner.
• Starscape enhancement tracking and follow-up: Monitor enhancement requests, system improvements, and open actions related to Starscape. Track progress, follow up with owners, escalate delays where needed, and provide clear status updates to relevant stakeholders.
• Client onboarding management: Support and coordinate finance-related client onboarding activities, ensuring required billing, reporting, system, and process requirements are captured, aligned, and implemented.
• Intercompany billing and query process ownership: Own the day-to-day coordination of the intercompany billing and query process, ensuring issues are logged, investigated, resolved, and communicated clearly between the relevant finance and operational teams.
• Bridge between billing and finance/reporting: Act as a liaison between billing teams, finance stakeholders, and reporting teams to ensure alignment on data, timelines, process dependencies, and issue resolution.
• Process documentation: Create, maintain, and update process documentation, work instructions, controls, and reference materials to support consistency, knowledge sharing, and audit readiness.
• Process improvement and project coordination: Identify opportunities to improve finance processes, reduce manual effort, strengthen controls, and support project delivery through planning, tracking, stakeholder coordination, and structured follow-up.

Requirements

• Finance qualification, finance background, or equivalent practical experience in finance operations, billing, reporting, accounting, or financial process coordination.
• Strong understanding of finance processes, including billing flows, intercompany activities, reconciliations, reporting dependencies, and control requirements.
• Experience working with SAP or comparable ERP systems, including familiarity with finance transactions, master data, billing processes, and system integrations.
• Knowledge of system implementations, process changes, testing, issue tracking, and stakeholder coordination.
• Advanced Excel skills, including the ability to work with large datasets, perform reconciliations, analyze variances, structure data, and prepare clear reports. Experience with BI reporting & tools preferred
• Ability to translate operational issues into clear actions, ownership, timelines, and follow-up routines.
• Strong written communication skills, with the ability to create clear process documentation, status updates, and stakeholder communications.

Key Skills and Competencies

• High attention to detail and strong follow-through.
• Strong analytical mindset and ability to work with complex or incomplete data.
• Comfortable operating across multiple teams and managing competing priorities.
• Strong stakeholder management and communication skills.
• Structured approach to problem solving, documentation, and process improvement.
• Ability to understand both finance requirements and system/process implications.
• Proactive attitude with the ability to identify risks, raise issues early, and propose practical solutions.

Success Measures

• Audit actions and evidence requests are tracked, followed up, and completed on time.
• Starscape enhancement actions are visible, actively monitored, and progressed with clear ownership.
• Client onboarding finance activities are completed accurately and without avoidable delays.
• Intercompany billing queries are resolved efficiently, with recurring issues identified and addressed.
• Billing, finance, and reporting teams have aligned processes, clear communication, and reliable information flows.
• Process documentation is current, practical, and easy for stakeholders to follow.
• Process improvements are delivered in a structured way and contribute to stronger controls, efficiency, and reporting quality.

What Can You Expect from Us?

• A team that fully utilizes your skills and talents, and where you can learn a lot from experienced teammates;
• A broad role with plenty of learning and growth opportunities;
• Various training and development options;
• A competitive salary with excellent secondary benefits;
• A super friendly office where you can bring your dog, featuring a beautiful terrace and our own bar on the 6th floor;
• Tasty lunches and drinks;
• The Work Your World Program: the chance to work from anywhere in the world for 6 weeks a year;
• Discounts on ClassPass and a bike plan;
• A work environment where everyone feels heard, valued, and respected.

Are you excited after reading this? Send us your application and CV, and you might soon join us at Wilgenweg in Amsterdam. We look forward to meeting you!

Key Responsibilities

• Audit coordination and tracking: Coordinate audit-related requests, maintain clear tracking of open items, follow up with responsible stakeholders, and ensure evidence and supporting documentation are gathered in a timely and complete manner.
• Starscape enhancement tracking and follow-up: Monitor enhancement requests, system improvements, and open actions related to Starscape. Track progress, follow up with owners, escalate delays where needed, and provide clear status updates to relevant stakeholders.
• Client onboarding management: Support and coordinate finance-related client onboarding activities, ensuring required billing, reporting, system, and process requirements are captured, aligned, and implemented.
• Intercompany billing and query process ownership: Own the day-to-day coordination of the intercompany billing and query process, ensuring issues are logged, investigated, resolved, and communicated clearly between the relevant finance and operational teams.
• Bridge between billing and finance/reporting: Act as a liaison between billing teams, finance stakeholders, and reporting teams to ensure alignment on data, timelines, process dependencies, and issue resolution.
• Process documentation: Create, maintain, and update process documentation, work instructions, controls, and reference materials to support consistency, knowledge sharing, and audit readiness.
• Process improvement and project coordination: Identify opportunities to improve finance processes, reduce manual effort, strengthen controls, and support project delivery through planning, tracking, stakeholder coordination, and structured follow-up.

Requirements

• Finance qualification, finance background, or equivalent practical experience in finance operations, billing, reporting, accounting, or financial process coordination.
• Strong understanding of finance processes, including billing flows, intercompany activities, reconciliations, reporting dependencies, and control requirements.
• Experience working with SAP or comparable ERP systems, including familiarity with finance transactions, master data, billing processes, and system integrations.
• Knowledge of system implementations, process changes, testing, issue tracking, and stakeholder coordination.
• Advanced Excel skills, including the ability to work with large datasets, perform reconciliations, analyze variances, structure data, and prepare clear reports. Experience with BI reporting & tools preferred
• Ability to translate operational issues into clear actions, ownership, timelines, and follow-up routines.
• Strong written communication skills, with the ability to create clear process documentation, status updates, and stakeholder communications.

Key Skills and Competencies

• High attention to detail and strong follow-through.
• Strong analytical mindset and ability to work with complex or incomplete data.
• Comfortable operating across multiple teams and managing competing priorities.
• Strong stakeholder management and communication skills.
• Structured approach to problem solving, documentation, and process improvement.
• Ability to understand both finance requirements and system/process implications.
• Proactive attitude with the ability to identify risks, raise issues early, and propose practical solutions.

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