Assistant Supervisor, Food and Beverage
SeaWorld Parks & Entertainment
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
What you get to do:
You’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help guests create positive, lasting memories through great eating experiences. This position also:
- Provides and leads team to deliver superior guest service
- Regularly keeps ambassadors motivated and energized
- Opens and closes facilities in accordance with established procedures
- Provides menu and park information to guests
- Monitors equipment and reports any problem to proper personnel
- Ensures meal and rest periods are provided to ambassadors as required by company policy
- Sets up and monitors queue lines
- Records moneybag recaps and completes task on station task lists
- Monitors stations to assure food looks pleasing and is portioned in accordance to recipes
- Monitors temperature of food and equipment in accordance with established HACCEP plan and takes appropriate action
- Supervises and trains ambassadors
- Authorizes ambassador over-rings
- Monitors food waste and assists with educating ambassadors on waste procedures
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws including training ambassadors; planning, assigning and directing work; Access performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
- Enthusiastically represents the park by displaying a positive attitude, maintaining a high level of energy and commitment to quality throughout all aspects of the job
- Prepares and serves food for park guests
- Cleans facilities, operates kitchen equipment and cash registers, assists with training and supervision of ambassadors
- Ensures excellent guest service by responding to guest requirements, expectations and needs
- Other duties as assigned
- Assists other locations and areas throughout the park as needed
What it takes to succeed:
- One to three months of related experience or equivalent combination of education and experience
- Successfully pass ServSafe exam prior to starting
- Able to pass Alcohol training upon selection
- Able to pass Food Handlers test and maintain valid Food Handlers card
- Strong written/verbal communication skills
- Able to frequently lift/move up to 50 pounds with or without accommodation
- Able stand for prolonged periods of time
- Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
- Able to handle multiple tasks and work in a fast paced environment
- Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!