Field Service Engineer
EOS · Seoul
Filed Service Engineer (m/f/d)
We, EOS - world market leader for industrial 3D printing, are looking for you to support our Service Team in Korea.
At EOS, we're more than just a team; we're a community united by technology, where every action is a step towards meaningful change, and our independence is the cornerstone of our mission to make the world a better place for everyone.
Job Summary:
Field Service Engineers are responsible for providing technical support to customers by installing, maintaining, and repairing equipment in their facilities. They work closely with clients to understand their needs and provide solutions to ensure optimal performance of the equipment. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellent customer service.
Your Mission:
- Provide onsite installation, maintenance, and repair services for equipment at client locations
- Troubleshoot and diagnose issues with equipment to identify root causes and implement effective solutions
- Communicate with clients to understand their needs and provide recommendations for optimizing equipment performance
- Maintain accurate records of service activities and report back to management on a regular basis
- Collaborate with other team members to develop new service offerings and improve existing processes
Your Talents:
- Technical Skills: Strong knowledge of electronics, mechanics, or another relevant field is required. Experience working with electrical or mechanical systems is also beneficial.
- Customer Service Orientation: A passion for helping others and ensuring customer satisfaction is essential for this role.
- Problem Solving Ability: The ability to troubleshoot complex issues and find creative solutions is critical for success as a Field Service Engineer.
- Time Management: Managing multiple service calls and scheduling appointments can be challenging, so good time management skills are necessary.
- Adaptability: Field Service Engineers must be flexible and able to adapt quickly to changing circumstances, such as unexpected delays or last-minute schedule changes.
Our Vision:
Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.
Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.
We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.
EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.