Contact Centre Lead
Erey · NG
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
About the Role:
The Contact Centre Lead is responsible for driving excellence in customer service delivery by ensuring consistent quality across all contact centre operations. The role focuses on enhancing frontline capabilities through effective training, quality assurance, and performance management, while leveraging data-driven insights to identify trends, resolve customer issues, and improve overall service experience. The incumbent also ensures efficient communication, optimal resource utilization, and strong collaboration with internal and external stakeholders to achieve high customer satisfaction and operational efficiency.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.