EVP, Philippines Country Leader
Everise · Bonifacio
Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
The Opportunity
Everise is looking for an experienced BPO/CX executive leader to lead our Philippines business and drive strong operational performance, business growth, profitability, and client satisfaction.
This is a role for a leader who can connect strategy with execution — leading Operations Heads, understanding client needs, delivering against SLAs, growing accounts, and driving continuous improvement across all delivery functions.
The EVP will also provide strategic oversight and cross-functional alignment across key shared services, including Talent Acquisition, Training, Workforce Management (WFM), and Quality Assurance (QA), ensuring these functions effectively support business and operational priorities.
What You'll Lead
Develop strategic and tactical plans to respond effectively to client needs, emerging trends, and best practices
Lead and develop a multicultural team of Operations Heads, driving alignment around operational and business objectives
Build and execute growth plans for accounts to achieve revenue and profitability objectives
Ensure Service Level Agreements (SLAs) and key operational performance targets are consistently met
Identify the root causes of performance gaps, develop solutions, and drive timely execution
Review operational performance regularly and engage clients on results, opportunities, and improvement plans
Develop and leverage strong client relationships to maximize business results
Establish strategies that drive operational growth, profitability, and client satisfaction
Develop short- and long-term business goals and translate them into actionable plans
Ensure Business Continuity Plans are in place and operational risks are appropriately managed
Address internal and client-related issues that impact operational efficiency and performance
Establish systems and governance for measuring, managing, and improving operational performance
Partner with functional and department heads to ensure operational priorities are aligned with broader business objectives
Provide strategic oversight and cross-functional alignment across Talent Acquisition, Training, WFM, and QA
Partner with Shared Services leaders to ensure workforce, capability, quality, and talent strategies support current and future business needs
Lead Lean/Six Sigma and other continuous improvement initiatives
Identify and drive opportunities to incorporate AI and automation into processes and operations
Who Gets This Role
You have significant experience leading large-scale BPO/CX operations in a complex, fast-paced environment, with a strong track record of delivering business, operational, client, and financial results.
You understand how to balance client requirements, operational performance, business growth, profitability, and people leadership. You are comfortable working across multiple functions, influencing senior stakeholders, and bringing teams together around common goals.
You are a strategic and commercially minded leader who can move between high-level business strategy and operational execution, while building strong relationships with clients, employees, and senior leaders.
What You Bring
15–20+ years of progressive leadership experience in the BPO/CX industry
Significant experience leading large-scale Operations teams, preferably across multiple sites and/or clients
Experience working with and providing strategic oversight across Talent Acquisition, Training, WFM, and QA within a BPO/CX environment
Strong business acumen, including budgeting, financial management, profitability, and business performance
Ability to understand financial statements and perform basic financial analysis
Strong client relationship, stakeholder management, and influencing skills
Demonstrated ability to lead multicultural teams and manage multiple complex priorities
Strong strategic thinking and execution skills, with the ability to translate business objectives into actionable plans
Lean/Six Sigma knowledge and experience driving continuous improvement
Understanding of AI and automation opportunities within business processes and operations
How We Work
Everise is direct, fast-moving, and outcome-oriented. We value leaders who bring clarity, collaborate effectively, and take accountability for results.
As our Philippines Country Leader, you will play a key role in shaping operational performance, client relationships, business growth, and the experience of our Champions.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.