Lead IT Operations
Essar · Mumbai
Responsibilities:
1. Strategic Planning:
- Identify opportunities for leveraging technology to enhance business processes, improve productivity, and drive innovation.
- Collaborate with senior management to prioritize IT initiatives and investments in accordance with the overall group IT strategy.
- Own the IT Plan for Essar Capital’s internal requirements and ensure adequate involvement from all stakeholders in identifying benefits and building the business case.
2. Technology Infrastructure:
- Oversee the design, implementation, and maintenance of robust IT infrastructure, including networks, telecom, servers and storage.
- Ensure the scalability, reliability and security of the organization's technology Infrastructure & Applications.
- Stay abreast of emerging technologies and trends and evaluate their potential impact on the organization.
3. Information Security:
- Establish and enforce information security policies, procedures, and controls to protect the organization's data and assets.
- Monitor and assess the effectiveness of security measures, and implement enhancements as needed.
- Respond to security incidents and breaches and lead the incident response and recovery efforts.
4. Digital Transformation:
- Drive digital transformation initiatives to modernize business processes, enhance customer experiences, and create new revenue streams.
- Champion the adoption of emerging technologies such as cloud computing, artificial intelligence, and Internet of Things (IoT) to drive innovation and competitive advantage.
5. IT Operations:
- Oversee day-to-day IT operations including helpdesk support, and vendor management.
- Work for IT operations of Essar Capital as well as other entities as allocated time to time.
- Ensure the availability, performance, and reliability of IT systems, Services, Application and implement measures to minimize downtime and disruptions. SAP Implementation and Operation experience of 3-5 years would be preferred.
6. People Skills:
- Foster a culture of collaboration, innovation, and continuous improvement within the IT organization.
- Build Digital DNA and Security Awareness among all users including employees, partners and customers.
7. Compliance and Governance:
- Ensure compliance with relevant regulatory requirements, industry standards, and best practices.
- Establish governance frameworks and processes to ensure accountability, transparency, and risk management in IT operations.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
- Proven experience of 10-15 years in a senior leadership role overseeing IT strategy and operations.
- Deep technical expertise in areas such as infrastructure management, ERP & Web application, cybersecurity, and digital transformation.
- Strong understanding of regulatory requirements and compliance standards relevant to the Indian market.
- Excellent leadership, communication, and stakeholder management skills.
- Certifications: IT relevant certifications such as ITIL, and PMP are highly desirable