Analyst
EXL · Kochi
- Understanding of Insurance Finance and Accounting
- Working knowledge of Cash Application, Cash in Suspense and Cash Reconciliation
- Mailbox management and escalation handling & handling billing enquiries of customers.
- Should be able to manage a team and coach them continuously to achieve business goals
- To ensure complete operations management for end to end and handle any escalation w.r.t. any operational issue along with performing against all SLAs.
- To ensure timely and accurate delivery of daily, weekly, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at short notice by re-aligning priorities.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Prepare and share weekly reports/ update, manage escalation, prepare RCA and its documentation