Assistant Manager-Order to Cash-Billing & Billing Support
EXL · Noida
o Excellent knowledge of end-to-end O2C process.
o Should have performed Billing, query handling with good communication skills.
o Strong experience working with Excel/Spreadsheets.
o Excellent verbal and written communication skills and is a fluent speaker/writer in English.
o To clear the assist queue daily and provide feedback to team members.
o Compliance rules and regulations are a part of process / product knowledge.
o Tested as a part of process and product knowledge.
o Should be able to judge in case the request is to be escalated or not for further clarification.
o Should be able to meet agreed upon KPIs as per Client, their operational definitions, and targets.
o Able to deliver on all the performance metrics.
o Client Reporting (any client systems where client reports are generated / updated)
o Speaks, writes, converses fluently and convincingly with team members / clients.
o Is committed to understand customer needs and responds quickly with the best solution.