Help Desk Technician I

First Hawaiian Bank · Honolulu

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As a Help Desk Technician Tier I, you will be the first point of contact for users facing technical issues. Your role is crucial in maintaining the bank's efficient and secure operations. You will be responsible for troubleshooting and resolving basic technical problems, ensuring a seamless user experience. This role requires strong communication skills, a proactive approach, and a solid understanding of monitoring tools and administrative procedures.

Compensation

The hourly pay range for this role is $20.19 - $24.52; commensurate with experience

Work Schedule: 

Tuesday - Saturday 2:00 pm - 11:00pm (shifts may vary)
 

First Hawaiian Bank is seeking a Help Desk Technician Tier I to provide first-level support and monitor our systems in a high-availability production environment. The successful candidate will be a key part of our IT team, ensuring smooth operations and excellent user experiences.

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