Treasury Management Technical Support II

First Horizon Bank · United States

ESSENTIAL DUTIES AND RESPONSIBILITIES

Take incoming calls to fulfil service requests and provide technical assistance.
Build rapport and deepen client relationships by resolving issues on the first call.
Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
Present needs-based product recommendations to deepen the banking relationship.
Stay abreast of all changes, developments and enhancements for all systems and products.
Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
Navigate effectively and efficiently through multiple systems.
Possess and demonstrate a high level of professionalism.
Communicate in a clear, concise and professional manner.
Provide client focused solutions while being compliant with bank Policies and Procedures.
Partner with other departments within the organization to fulfill client requests.
Work closely with Treasury Management Sales, Product and Implementation groups.
Track client issues to identify product and process improvements or clients at risk due to frequent problems.
Provide client training and support on the use of TM Products.
Other duties and projects as assigned.

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

• Medical with wellness incentives, dental, and vision

• HSA with company match

• Maternity and parental leave

• Tuition reimbursement

• Mentor program

• 401(k) with 6% match

• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialists must be able to communicate with clients in a clear, professional and articulate manner. Specialists must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.

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