Mortgage Warehouse Control Specialist

First Horizon Bank · Germantown

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Location: On site at location listed in job posting.

Schedule: Monday through Friday, 8:00AM to 5:00PM

SUMMARY

• Prepare and manage commercial loan legal documents to protect bank assets while working closely with Relationship Managers.
• Verify data, resolve client inquiries, monitor risk areas, and make decisions regarding exceptions outside normal operating paradigms.
• Provide internal, business, and client support for the MWL Fulfillment & Control Team under minimal supervision.

ESSENTIAL RESPONSIBILITIES:

• Mitigate risk within Mortgage Warehouse Lending
• Prepare and manage commercial loan legal documents in accordance with policy and procedures to ensure bank assets are protected.
• Inspect executed documents for accuracy and compliance; resolve any discrepancies; monitor receipt of documents; image executed documents.
• Ensure all requirements for client set up are completed.
• Request and review Fidelity and E&O insurance policies; verify coverage complies with MWL requirements; contact customers regarding coverage deficiencies and resolve.
• Review and reconcile MWL deposit and general ledger accounts.
• Monitor transactions; detect patterns and anomalies; detect and resolve potential risk elements; document results.
• Complete audit confirmation requests with exact detail.

Business / Warehouse Client Support

• Contact clients regarding out-of-compliance situations and document resolution.
• Respond to client requests for information and assistance.

SKILLS:

• Puzzle solving
• Excellent written and verbal communications skills
• Critical thinking
• Meticulous with details
• Strong organizational and prioritization skills
• MS Office (Word, Excel, Outlook)
• Teamwork/teambuilding skills

ABILITIES:

• Manage time critical situations and follow through to completion.
• Manage multiple tasks; work independently; know when to ask for help.
• Respond quickly to problem situations.
• Work under pressure; remain calm and pleasant.
• Take a systematic approach.
• Collaborate in a team; be accountable for individual tasks.

EDUCATION AND WORK EXPERIENCE:

• Bachelor’s degree required or equivalent work experience.
• Prior experience with legal documents preferred.
• Excellent verbal and written communication skills.
• Excellent computer proficiency (MS Office – Word, Excel, and Outlook).
• Ability to work under pressure and meet deadlines; maintain positive attitude and provide exemplary customer service.
• Ability to work independently and conduct assignments to completion within given parameters, prescribed routines, and standard accepted practices.
• Knowledge of First Horizon systems preferred.

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