Customer Service Representative
Current · Pittston
About the Company
At Current, everything starts with people. We partner with leading accounting firms across the United States, bringing them together through a shared platform that supports their growth while preserving the local identities and client relationships that make each firm unique. Our partner firms combine the close connections of a local team with the resources of a national community, giving professionals access to broader career opportunities, learning, collaboration, and innovative technology. Whether you join Current or one of our partner firms, you’ll be part of a connected team investing in your development and shaping the future of accounting.
Customer Service Representative
As a Customer Service Representative at Abacus, you serve as a frontline ambassador for the firm, delivering exceptional service across all client interactions. This role is responsible for engaging with clients via phone, email, and in-person meetings to support client onboarding, retention, and ongoing service needs, while also assisting internal accounting teams with client-related initiatives.
Key Responsibilities
Engage with clients via phone, email, and in-person interactions in a professional and timely manner
Support client onboarding, retention, and service inquiries
Review customer accounts for contract changes and service level updates
Communicate complex financial information clearly and professionally
Prepare professional correspondence for third-party financial requests
Handle inbound email and inbound/outbound phone communication using best practices
Document client interactions and maintain accurate records per firm procedures
Gather and input client data into internal systems
Guide and assist walk-in clients with clarity and professionalism
Take ownership of client requests and ensure follow-through within firm policies
Collaborate with Transportation Tax and Accounting teams to deliver quality outcomes
Contribute to process improvements and team efficiency initiatives
Support team goals and assist colleagues as needed
Assist in managing operations within the Pittston PRIME Hub call center
Core Competencies
Strong customer service experience, including handling complaints and resolving complex issues
Ability to communicate complex information with clarity, professionalism, and empathy
Excellent written and verbal communication skills
Strong phone presence (voice quality, grammar, listening skills)
Ability to thrive in a fast-paced, goal-oriented environment
Strong organizational, multitasking, and time management skills
Detail-oriented with strong analytical and problem-solving abilities
Ability to work both independently and collaboratively
Maintain strict client confidentiality
Technical Skills:
Microsoft Office (Word, Excel, PowerPoint)
CRM and call center systems
Ability to learn and navigate internal software platforms
Compensation & Benefits
We offer a competitive and transparent total compensation package:
Competitive hourly rate based on experience
Total compensation model including:
Base hourly rate
Performance-based incentive (Balanced Scorecard program)
Incentives earned and partially paid monthly based on performance
192 hours of PTO annually
Health and dental insurance (employee-only options fully covered)
Company-paid short-term and long-term disability
Company-paid life insurance
Safe Harbor 401(k) with employer contributions
Position Details
Full-time, non-exempt position (eligible for overtime)
Standard schedule aligned with office hours; some weeks may exceed 40 hours
In-office role
Qualifications
1–2 years of customer support experience preferred
Strong customer service mindset with goal-oriented approach
Physical Requirements
Ability to sit and work at a computer for extended periods
Frequent communication via phone and computer
Close vision and ability to adjust focus
Reasonable accommodations may be made as needed
Additional Requirements
Ability to pass a CJIS background check
This job description does not list all the duties of the job. You may be asked to perform other assignments and duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
Our Award-Winning Firm: We’re proud to be recognized by local, regional, and national organizations for our distinctive culture, great work environment, and our focus on ethics, quality and economic impact. Abacus’ distinctions include:
Inside Public Accounting’s Top 300 Firm in the U.S. #280 – 2024, 2025
An Inside Public Accounting’s Fastest Growing Firm in the U.S. - 2024
Accounting Today’s No. 16 Fastest-Growing Firm in the U.S. – 2024
An Accounting Today’s Top Regional Leader in the Midwest – 2023, 2024
Inside Public Accounting’s Best of the Best Firms – 2023
A Biz 417’s Best Place to Work – 2021, 2022, 2023, 2024, 2025
An Accounting Today’s Top 100 Best Firms to Work For – 2009, 2010, 2020
2021 Better Business Bureau Torch Award Recipient – highlighting ethics and quality
Finalist for Springfield Business Journal’s Economic Impact Awards – 2021, 2023
Website: AbacusPro.com
“Abacus!”, an independent member of the Crete Professionals Alliance, is the brand name under which Abacus CPAs, LLC and Abacus Business Consulting, LLC provide professional services. Abacus CPAs, LLC and Abacus Business Consulting, LLC practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Abacus CPAs, LLC is a licensed independent CPA firm that provides attest services to its clients, and Abacus Business Consulting, LLC provide tax and business consulting services to their clients. Abacus Business Consulting, LLC is not licensed as a CPA firm. The entities falling under the Abacus! brand are independently owned and are not liable for the services provided by any other entity providing the services under the Abacus! brand. Our use of the terms "our firm" and "we" and "us" and terms of similar import, denote the alternative practice structure conducted by Abacus CPAs, LLC and Abacus Business Consulting, LLC.
Compensation & Benefits
The total rewards package at Current includes base salary and benefits.
Our salary ranges are competitive within the accounting industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
We provide a robust benefits package, including:
Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental)
Company-Paid Life and Long-Term & Short-Term Disability Insurance
Ancillary Benefits such as supplemental life insurance, critical illness, and accident insurance
Classic Safe Harbor 401(k) Plan with employer contributions
Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning
Equal Opportunity
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other applicable legally protected characteristic.