CQE Leader
Garrett Motion · Bucharest
Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.
Garrett is a cutting -edge technology leader delivering differentiated solutions for emission reduction and energy efficiency. We are passionate about innovating for mobility and beyond. With a nearly 70-year legacy, we serve customer worldwide with passenger vehicle, commercial vehicle, aftermarket replacement, and performance enhancement solutions.
Join our team as an CQE Leader!
Ensure a standardized approach in managing customer quality topics, drive the resolution of quality incidents, and coordinate cross-functional actions to improve processes and customer satisfaction. Lead the customer quality team while ensuring compliance with automotive standards and continuous improvement across the organization.
What You’ll Do:
- • Standardize the way of working with customers on quality issues across the organization
- Monitor and report key quality KPIs (external PPM, CQIs, customer concerns, 8D status, stock blockage)
- Participate in customer audits and ensure closure of actions related to process incidents
- Ensure implementation and compliance with ISO 9001 and IATF 16949 requirements
- Drive corrective and preventive actions following customer incidents and ensure FMEA updates
- Evaluate the effectiveness of implemented corrective actions
- Report customer incident status in daily Level 3 meetings
- Lead cross-functional meetings to eliminate process-related customer issues across similar processes
- Support weekly quality trainings within the factory
- Collaborate with CQEs and Quality Manager to decide on production line unblocking
- Coordinate Customer Quality Engineers and Technicians, assigning responsibilities and evaluating performance
- Manage analysis of products related to customer complaints (internally and at customer site)
- Ensure strong collaboration with all internal departments, customers, and suppliers when required
- Contribute to continuous improvement initiatives and process standardization
What We Need:
- Education: Higher studies in a technical field
- Minimum 3 years experience in the automotive industry, with at least 2 years in a quality role
- Strong knowledge of quality tools: 8D, 4 Block, 5 Whys, Ishikawa, Zero Defects strategy
- Good understanding of assembly and/or mechanical processing
- Knowledge of quality assurance processes and standards (ISO 9001, IATF 16949)
- Experience with technical drawings and specifications
- Advanced English level
- Computer skills: Excel, Word, PowerPoint, Outlook, SAP
- Strong coordination, decision-making, autonomy, and persuasion skills
- Previous experience with engine components, preferably turbochargers, is considered a plus
- Ability to manage complexity, act with a customer-centric mindset, and lead by example
BENEFITS
- Meal tickets
- 13th salary
- Private medical insurance
- A fixed monthly amount received on the Benefits platform with which you can choose from services such as:
- Extended health insurance for employees and dependents
- Dental care
- Online and offsite shopping discounts
- Private pension
- Vacation vouchers
- Transportation: Metrorex/STB monthly subscriptions or Fuel card
- Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)
LEARN & DEVELOP
- Extensive online and on-site training programs
- Support for Green Belt Six Sigma Certification
- Peer2Peer Training program: learn and teach one another, offer advice, and engage
- Career growth & promotion opportunities
- International work environment
RELAX & WELL-BEING
- • Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees
- Friendly working environment, alongside talented and dedicated people
- Networking area
- Bookster
- Great coffee, tea and spices
- Weekly Fruit Day
- Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects)
- Flexible working hours
- 26 vacation days per year for all our employees
#LI-MB1