Product Consultant - Hardware, Cabinetry, Garage Doors
Construction Resources · Charleston
Position Overview
The Product Consultant is a senior, customer facing role responsible for guiding clients through product selection, technical considerations, and order execution within their assigned product category. This role blends product expertise, consultative selling, and operational precision to deliver an exceptional client experience from initial engagement through estimate and quote delivery.
Product Consultants are accountable for accurate estimating and/or quoting, clear communication, and smooth handoffs, working closely with Design Center leadership, Coordinators, Outside Sales, vendors, and operations teams. While category expertise may vary, the expectations for professionalism, ownership, and execution remain consistent across all Product Consultants.
Core Responsibilities
Client Engagement & Sales
- Engage clients with confidence and professionalism, identifying needs through active listening and thoughtful questions
- Provide expert guidance on product options, compatibility, design considerations, and general installation implications
- Prepare accurate quotes, estimates, and special-order documentation within expected turn times
- Deliver a high touch, consultative experience aligned with Design Center standards
Product Expertise
- Maintain deep working knowledge of assigned product categories, including specifications, options, limitations, and lead times
- Interpret drawings, measurements, and technical documents with accuracy
- Stay current on vendor offerings, product updates, and industry trends
- Clearly explain technical information in a client friendly, approachable manner
Operational Excellence
- Process quotes/estimates/orders with precision, ensuring accuracy in pricing, quantities, specifications, and documentation
- Review vendor requirements and specifications prior to order submission to prevent rework or delays
- Coordinate with purchasing, warehouse, fabrication, and installation partners as needed
- Support inventory checks, sample management, and returns when applicable
- Maintain showroom displays to ensure accuracy, cleanliness, and visual appeal
Cross Functional Collaboration
- Partner closely with the Design Center Coordinator to ensure smooth client handoffs and follow-up
- Maintain strong collaboration with Outside Sales to support leads, selections, and project transitions
- Communicate clearly when information is incomplete or additional details are required
- Provide backup support across product categories during peak periods or coverage gaps, as needed
Problem Solving & Issue Resolution
- Troubleshoot product questions, order discrepancies, and technical issues with professionalism and urgency
- Coordinate with vendors and internal teams to resolve issues efficiently
- Communicate transparently with clients regarding timelines, changes, and order status
Qualifications & Experience
- Experience in a customer facing sales or consulting role within building materials, home products, or a related industry
- Strong technical aptitude and ability to interpret product specifications and documentation
- Excellent communication and organizational skills
- High attention to detail and commitment to accuracy
- Comfortable working in a fast paced, consultative showroom environment
- Willingness to deepen expertise in assigned categories and support others as needed
Success Traits
- Confident, knowledgeable, and approachable
- Detail oriented with strong follow-through
- Collaborative and team first mindset
- Client focused with a high bar for experience and execution
- Accountable and comfortable owning outcomes
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.
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