Full-time Operations Supervisor- Casino Brantford
Great Canadian Entertainment · Brantford
Position Summary
The Operations Supervisor provides daily leadership and operational oversight for the Cage, Slots, and Guest Services departments under the direction of the Manager, Operations. This role is responsible for ensuring operational excellence, exceptional guest experiences, regulatory compliance, strong financial controls, and team member engagement. As the leader on shift, the Operations Supervisor drives business performance through effective coaching, decision-making, revenue-focused operations, risk management, and continuous improvement while maintaining a safe and compliant work environment.
Primary Responsibilities
- Provide leadership, coaching, performance management, and development opportunities to Cage, Slots, and Guest Services team members, fostering a culture of accountability, engagement, and service excellence.
- Conduct regular one-on-one meetings with team members to establish performance objectives, review progress, provide coaching and feedback, and hold employees accountable for achieving individual, departmental, and organizational goals.
- Oversee daily operations while ensuring adherence and communication of policies, procedures, regulatory requirements, and AGCO standards.
- Monitor departmental performance, staffing, and service levels, proactively addressing operational challenges and guest concerns.
- Support revenue growth and business objectives by maximizing operational efficiency, enhancing guest service, and identifying opportunities to improve performance and productivity.
- Ensure the integrity of financial controls through effective cash management, audit compliance, reconciliations, approvals, and safeguarding company assets.
- Review operational and financial reports, investigate discrepancies, monitor suspicious activities, and complete required documentation and incident reporting.
- Facilitate onboarding, training, and ongoing development to ensure team members are knowledgeable, compliant, and successful in their roles.
- Participate in recruitment, interviewing, workforce planning, and succession planning activities to support operational needs.
- Build and maintain effective relationships with guests, team members, management, regulatory bodies, and other stakeholders.
- Promote and maintain a safe work environment by ensuring compliance with health and safety requirements and company standards.
- Identify and implement process improvements that enhance operational effectiveness, compliance, guest satisfaction, and financial performance.
- Perform other duties as assigned.
Education and Qualification Requirements
- Minimum 2 years of experience in gaming/ casino management;
- Experience working in various departments within gaming an asset
- Post-Secondary education in Business or Operations Management or suitable combination of education and experience.
- Proven leadership skills and the ability to train and develop team members.
- Ability to exceed internal and external guest expectations through timely, effective and service oriented communication.
- A willingness to learn, develop and achieve new skills for personal and professional development.
- Computer proficiency in MS Office
- The ability to obtain and maintain registration as a Category 1 Gaming Assistant with AGCO
- Ability to obtain SmartServe.
Work Environment Considerations
- Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
- The role requires a flexible schedule that adapts to business needs of a 24/7 operation, will have non-traditional work hours including evening or weekend work.
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
- We provide you with the tools and technology needed to delight your clients!
- You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
- Freedom to Innovate: supports new and better ways to be successful.
- Be your Authentic Self: environment that values diversity as a source of strength.
- This isn't your typical "corporate" job. We work hard and we have fun!
The only thing we don’t play games with…..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
We are committed to promoting Responsible Gambling. Learn more about our commitment here,
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!
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