General Manager
Cygnify · Tokyo
Role Overview
We are looking for a General Manager to manage the Japan office of a fast-scaling, technology-led business operating across telecoms, digital platforms and SaaS-enabled services.
Expanding from Singapore to its international markets across Australia, Taiwan, Indonesia and now Japan, we are seeking a passionate, driven and results-oriented individual who can significantly contribute towards managing key relationships with client partner and senior stakeholders, creating buy-in across the partner organization, and cultivating broader/ deeper relationships that in turn lead to additional opportunities.
This is a critical role reporting to the Leadership Team, and the successful candidate will be handling all country-related activities from managing the P&L, team, and daily operations, but more importantly act on behalf of the Client when interacting with with our telco partner.
Key Responsibilities
Develop an overall key account management plan in line with the broader organisational strategy, ensuring buy-in from all stakeholders, and assisting/ supporting key stakeholders across all levels with the journey of adopting to our product
Set up scalable infrastructure and tools to monitor execution and ensure consistency with the business’ short and long-range strategic objectives
Strengthen relationships with key partners (Telecom operators as well as Regulators) to enable growth and continued smooth operations in-country
Build a high-performing, passionate and tight-knit team; Set challenging goals and actively coach/ provide regular feedback to help them reach their full potential
Work closely with the founders and the leadership team in Singapore to foster and maintain harmonious relationships; ensure business alignment and effective resource management to deliver a competitive advantage
Our Ideal Candidate
Has at least 8 years of General Management experience at a Country level with operational experience in Japan at the C/ C-1 level
Has at least 10 years of experience within the consumer brand industry (ideally SaaS/ Internet/ Technology/ Telecommunications (or-related) and familiar with the regulatory and competitive environment in the Japan market
Ideally with experience of ensuring service levels above and beyond the expectation of a key B2B relationship
Has proven track record of building and scaling a business (ideally from scratch to 100M revenue) ideally within a B2C digital start-up or a high-growth type environment, leading teams of 30+ people
Well-versed in P&L management, sales and marketing, or business development.
Has strong digital mindset and passionate about disrupting the future with an entrepreneurial spirit, and the grit, resilience and resourcefulness to overcome obstacles
Able to work and communicate effectively across Japanese and multinational companies.