Network Design and Integration Engineer
Harmonic · TW
Network Design and Integration Engineer
Harmonic is the worldwide leader in virtualized broadband solutions, shaping the next generation of multigigabit connectivity. We revolutionized broadband networking via the industry’s first virtualized broadband solution, enabling broadband operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Learn more at www.harmonicinc.com.
Role Description
We are looking for a Network Design and Integration Engineer. You will report to Director, Broadband System Integration. You will be required to work on accounts in Asia-PAC time-zone and communicate with team members in North America and/or Europe time zones.
Location
This position is 60 to 70% remote from anywhere in APAC. It will be occasional travel within APAC region.
What you will be doing:
Support activities for cOSTM client lab integration, testing, qualifications, and field trials.
Design IP networking ecosystem with Harmonic cOSTM platform to support Customer Use Cases.
Implement cOSTM ecosystem design provided by Design Engineer of System Integration team.
Communicate with marketing, engineering, and sales teams about client expectations.
Responsible for testing new software and hardware; report and track defects to engineering.
Execute, and lead client field trials.
Train clients on the operation and troubleshooting of the cOSTM system.
Train field service team on the operations and troubleshooting of cOSTM system and any new features that are supported.
Assist with deployments and technical support as needed.
Assist with supporting customers in conjunction with Harmonic’s 24/7 Technical Assistance Centre (TAC), as required.
Investigate, diagnose and resolve Customer issues on-site in a timely manner and if needed escalate problems for assistance.
Resolving equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate.
Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
Act as a key technical liaison on customer projects, ensuring that technical requirements are met and expectations are aligned.
What you should have:
Bachelor’s in computer science, Electronic Engineering, Telecommunications or equivalent;
4+ years direct experience in networking systems hardware and software design and troubleshooting.
Strong expertise in IP network switching and routing protocols, TCP/IP stack is a “must”.
Experience in configuration and administration of Linux-based servers is a “must”.
Ability to understand technical documentation including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.
Problem solving, analytical and communications skills.
Knowledge of DOCSIS, CMTS configuration and troubleshooting is a “must”.
Knowledge of FTTX is a plus.
Experience in pre-sales type technical support, including product demonstrations and feasibility analysis, is highly preferred.
Ability to develop and present technical solutions to customers and internal teams.
Travel
You are required to travel up to 40% to customers sites (within APAC region) and Corporate Office for training.
Language
Fluent in written and conversational English
Diversity, Equality, and & Inclusion at Harmonic Inc
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
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