Global Service Desk Training Specialist Contractor
Global Payments · Quezon City
Summary of This Role
Develop and deliver training programs on payment processing products, processes and technologies for both internal and external customers. Maintain existing training content and systems resulting from analysis of system development, regulatory mandates and/or payment brand compliance. Provide presentations, demonstrations, advice and consultancy relating to systems and ancillary products. Evaluate to determine if business outcomes have been achieved. Follow up to ensure continuous improvement. Proactively expand existing and build new knowledge.
What Part Will You Play?
- Delivers simple, technical training content and a basic understanding of assigned subject(s) by following course syllabus with little to no deviation.
- Participates in on-site client support and training. Accompanies/supports higher level trainer/manager as needed.
What Are We Looking For in This Role?
Minimum Qualifications
- Bachelor's Degree
- Relevant Experience or Degree in: Additional experience in lieu of degree will be accepted
- Typically No Relevant Experience Required
- Training delivery experience.; relevant subject matter experience
- * Bachelor's Degree is not essential
Preferred Qualifications
- Typically Minimum 2 Years Relevant Exp
- Experience of full training life cycle - analysis, design, delivery, evaluation; proficient in second language.
- Relevant Training certification.
What Are Our Desired Skills and Capabilities?
- Skills / Knowledge - Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
- Job Complexity - Works on problems of limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Builds stable working relationships internally.
- Supervision - Normally receives detailed instructions on all work.
- Subject Matter Knowledge - Proficient in small number of products and technologies.; good understanding of cross-functional dependencies
- Training Delivery - Clearly and confidently delivers content to intended audience
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