Associate Service / Repair Technician
Globus Medical · Memphis
At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible.
Position Summary:
The Associate Service Depot / Repair Technician supports the inspection, troubleshooting, repair, refurbishment, and maintenance of surgical equipment, powered medical devices, and associated equipment supporting In – house operations and customer use. This role operates within the Memphis-based Global Distribution Hub, ensuring compliance with company quality standards, FDA regulations, and ISO requirements.
Essential Functions:
Troubleshoot, diagnose, and repair electronic medical devices, consoles, and powered surgical equipment
Perform component-level repair, replacement, soldering, wiring, and bench testing activities
Inspect returned devices for electrical, mechanical, and functional failures
Execute functional verification and quality testing following repair activities
Support returned material authorization (RMA) processing including receiving, diagnosis, documentation, and repair tracking
Maintain accurate repair records, failure analysis documentation, and inventory transactions within ERP or tracking systems
Assist with depot-level refurbishment and rework activities for field-returned devices
Support technical troubleshooting requests from field service and operations teams
Perform firmware/software loading, configuration, and validation when required
Follow FDA, ISO 13485, ESD, and internal quality system requirements.
Maintain clean, organized, and compliant repair workstations and technical areas
Qualifications:
Associate or bachelor’s degree in electrical engineering preferred
Minimum of 2 years of experience in a technical role with a robotics background preferred
GMP and ISO knowledge required
Personal computer proficiency with MS Office is required
Must have strong technical aptitude, attention to detail, and the ability to function in a fast-paced operations and repair environment supporting field inventory, loaner systems, and depot repair activities
Must be able to make solid decisions that effectively support the business and company policies
Experience with troubleshooting, loading and testing computers a plus
Services experience (e.g., Clinical Services/Biomed, Radiology) and understand healthcare capital equipment.
Knowledge of quality and/or reliability engineering is a plus
Travel and/or Physical Requirements:
Required to sit; climb or balance; and stoop, kneel, crouch or crawl
Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds
Required to possess specific visons abilities, including close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus
Our Values:
Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.
Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.
Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.
Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.
Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.
Equal Employment Opportunity:
Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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