Sr Customer Service Representative

Globus Medical · Brunssum

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At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. 

JOB DESCRIPTION: CUSTOMER SALES SUPPORT

It is the responsibility of the Customer Service Representative to be the first point of contact between Nuvasive and its customers. Each representative is to strive for customer service excellence and will liaise closely with the warehouse and senior customer service manager to ensure customer demand is fulfilled as required

Main Tasks and Responsibilities:

• To process customer orders in a timely and accurate manner to insure where possible customer’s expectations are met.
• To liaise politely and professionally with the customer at all times informing them of any issues that may impact their requirements.
• To provide the link between the sales teams and the customers that insures a coherent and accurate picture is known to all interested parties
• Ensure all sales orders are progressed accurately and in a timely manner.
• Liaise and update customers and sales where appropriate of the status of their order.
• Help to provide solutions where set/implant availability is an issue.
• Help develop procedures that insure consistent high levels of customer service.
• Be the point of contact for customers and sales people advising/supporting where necessary to aid growth of the businesses.
• Insure all customer contact (verbal and written) is handled in a timely, professional and satisfactory manner.
• Participate in the development of appropriate pro-active methods for continuous improvement.
• Maintain appropriate and professional relationships within the department and other internal areas within the company.
• To be a proactive member of the Customer Services Team, giving support and advice to other team members where necessary.
• Problem solving in matters relating to properly balancing customer demands.
• Help motivate and foster a team ethic through all operation functions.
• To complete all other reasonable requests made by management.     

Profile

• Customer-focused        
• Excellent communicator
• Able to work independently , but also able to drive team spirit
• Work efficiently with little supervision
• Pro-active and self-driven
• Analytical skills
• Strong attention to details, highly organized
• Flexible with constantly changing priorities
• Minimum HBO level
• 12+ months experience in similar customer service role                    
• Preferably experience with SAP
• Good knowledge of MS office and Windows based computer applications
• Fluent in German & English  

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.

• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.

• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.

• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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