Houseman-Day Shift
Monarch Casino & Resort · Atlantis Reno
At Atlantis Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Reno, Nevada; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.
Job Summary
The Houseman-Day Shift is responsible for providing support to the housekeeping team and ensuring the cleanliness and presentation of guest rooms and public areas meet Atlantis Casino Resort Spa's high standards. This role involves physical tasks and requires a strong commitment to guest satisfaction.
Job Responsibilities
- Transport clean and soiled linens, towels, and amenities to and from guest rooms and linen closets.
- Replenish guest room supplies as needed, including toiletries, paper products, and beverages.
- Remove trash and soiled items from guest rooms and public areas.
- Deliver guest requests, such as extra pillows, blankets, or amenities, in a timely and courteous manner.
- Assist housekeepers with moving furniture, turning mattresses, or other heavy lifting tasks.
- Clean and maintain designated public areas, including hallways, lobbies, and stairwells.
- Vacuum, sweep, and mop floors in assigned areas.
- Report any maintenance issues, safety hazards, or damaged property to the appropriate department.
- Maintain cleanliness and organization of linen closets, storage areas, and work carts.
- Adhere to all company policies, procedures, and safety guidelines.
- Provide excellent customer service to guests, responding to inquiries and requests professionally.
- Perform other duties as assigned by housekeeping management.
Qualifications:
- Must be at least 18 years of age.
- Previous Housekeeping experience
- It is expected the Houseman clean so that it meets the standards of cleanliness established at Atlantis.
- Follow all company and departmental policies and procedures.
***MUST adhere to all grooming standards, no "visible" tattoos/piercings or unnatural hair colors***
Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:
- Comprehensive benefits (medical, dental, vision, supplemental coverage)
- 401K retirement savings plan + discretionary match
- Education Tuition Reimbursement Program
- Scholarship Opportunity
- Paid Vacation
- Holiday Pay
- Weekly Resort Prizes
- Career Development and Training Workshops
- FREE daily meal
- Internal Advancement
We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.
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