QCA_Process Quality_60 (1058) - OQC

Havells · Uttarakhand

Key Responsibilities:

Ensure 100% compliance of finished goods with approved quality standards before dispatch.
Develop and manage Outgoing quality strategies based on the current challenges and establish & maintain OQC performance metrics, KPIs, and scorecards.
Implement and monitor Outgoing Quality Inspection (OQI) processes, checklists, and sampling plans (AQL).
Approve or reject outgoing products and ensure proper segregation and traceability of non-conforming material.
Control and reduce customer complaints, field failures, and rejection rates.
Lead root cause analysis (RCA) and ensure effective corrective & preventive actions (CAPA).
Monitor OQC KPIs such as PPM, rejection rate, response time, and despatch quality.
Strong hands-on experience on SAP QM.
Strong knowledge of manufacturing processes and quality systems.
Ensure proper traceability, packing quality, labelling, and FIFO adherence.
Ensure proper documentation and adherence to quality systems and standards.
Support internal and external audits (ISO 9001:2015, BIS and E&Y etc).
Thorough understanding of Quality management tools like PPAP, SPC, Measurement System Analysis, 8D, Poka-Yoke (Error Proofing), FMEA (Failure Mode and Effects analysis), Control Plans, QAP (Quality Assurance Plan) etc.
Present regular reports on outgoing quality performance and improvement initiatives to senior management.
Coordinate with production, CRI, dispatch, logistics, and planning teams to ensure smooth and compliant shipments.
Ability to take ownership and make quality-based decisions under pressure.

The Outgoing Quality professional is responsible for ensuring that finished goods dispatched to customers fully comply with defined quality standards, specifications, and regulatory requirements like BIS. The role focuses on defect prevention, customer satisfaction, and continuous improvement by controlling outgoing inspection, audits, and corrective actions. The role involves close coordination with manufacturing teams to prevent defects and drive continuous quality improvement.

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