Director Residential Services

Hillside Family of Agencies · Bath

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Job Summary

The Director Residential Services ensures the delivery of high quality residential treatment to youth and families by coaching and mentoring teams and by developing and maintaining systems that facilitate the delivery of quality services. This position oversees the efficiency of day-to-day campus operations, which includes budget development and management, utilization, hiring, supervision, training, clinical oversight, regulatory compliance, and the safety of youth, families, and staff. 

The Director of Residential Services ensures the overall functioning of assigned residential programs, and the implementation and ongoing evaluation of evidence-based, therapeutic programming.

Essential Job functions

• In partnership with the VP for Residential Treatment Services, establish and manage the residential services program budget and perform risk analysis to ensure financial and operational success of the program. Achieve budgeted utilization for all campus programs.
• Spearhead exceptional quality in the delivery of services and the successful implementation of quality improvement (QI) strategies.
• Ensure successful implementation of treatment programs, models, and methodologies consistent with the agency mission, vision, and values and the agency’s EBP Implementation Plan.
• Ensure that the programs on campus are meeting the requirements of each OCFS and/or OMH contract.
• Direct a team of leaders to accomplish individual, program and department goals and respond to opportunities using effective delegation and oversight. 
• Set expectations and measure results to track progress of strategic initiatives, refine processes and define professional development opportunities for team.
• Develop and maintain positive funder and regulatory relationships via effective communication and a proactive approach in partnering with funder/regulatory bodies.
• Revise and redesign residential services to meet changing demographics and needs of participants, changing funder requirements, and other components of the system of care.
• Support strategic direction and initiatives of Hillside and the Residential Treatment Department and participate in policy and procedure decisions as a member of the agency leadership team.
• Oversee regulatory compliance including, but not limited to: Office of Children and Family Services (OCFS), Office for People with Developmental Disabilities (OPWDD), Office of Mental Health (OMH), Juvenile Justice and Opportunities for Youth, Council of Accreditation (COA), and Centers for Medicare & Medicaid Services (CMS) as related to programs of oversight.
• Lead and follow-up on all internal and external emergency situations.
• Develop, maintain, and update all required documentation in a timely and compliant manner.
• Develop and implement systems of accountability for both teams and individuals.
• As a trusted leader, this position maintains availability to address emerging priorities and ensure continuity of support at all times.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

LEADERSHIP DUTIES

• Leadership: Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
• Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.

• Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience

• Bachelor’s Degree in Human Services, Business, or a related field required 

• Master’s Degree strongly preferred

• Minimum 3 years of progressively responsible leadership experience in residential treatment services, human services, behavioral health, or healthcare settings required

Special Requirements

• CPR certification required or obtained within 60 days of hire.

• Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards.  

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, Fosters Accountability and Results, the following occupational competencies must be demonstrated:

• Excellence in managing & leading successfully in a large, matrixed organizational system including partnerships with support of the Hillside organization’s departments.

• Demonstrated ability to plan and implement strategies to improve the quality of services and effectively implement programs.

• In-depth knowledge base and expertise in area of responsibility; demonstrated knowledge of sector (i.e. Development Disabilities, Mental Health, etc.) on the state level; ability to build productive relationships with influential members of the sector, and present their perspectives to Hillside and effectively communicate and advocate for Hillside’s perspectives and goals to them.

• Adept decision-maker that seeks out input and information to make informed decisions; able to limit negatives from small and large high-risk decisions through anticipation and planning; confronts difficult issues directly in alignment with Hillside values.

• Ability to engage and inspire others toward achievement.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work a variable scheduling including holidays, evenings and weekends

• The following physical demands are required:

  • Occasional sitting (up to 4 hours)

  • Occasional standing (up to 4 hours)

  • Occasional walking (up to 2.5 hours)

  • Occasional driving (up to 8 hours)

  • Continuous balancing (up to 8 hours)

  • Occasional balancing, bending, stooping, climbing, kneeling, pushing, pulling, reaching forward or down, reaching overhead, running, and twisting (up to 2.5 hours)

  • Weekly lifting up to 50 lbs., 10-15 lbs. on a daily basis

  • Weekly carrying up to 55 lbs. approximately 10-100 ft., 10-15 lbs. on a daily basis

• Manual dexterity is required, including the frequent ability to grasp in both hands and continuous use of fine manipulation skills in both hands (approximately 1-2.5 hrs.)

• Occasional exposure to changes in temperature, dust, fumes, gases or chemicals is apparent. 

• Protective clothing or equipment required: close toed shoes; protective shields, universal precaution PPE, and gloves for toileting and food preparation

• Ability to change positions as needed

SPECIAL CONSIDERATIONS

May be required to physically restrain clients weighing between 50 and 300 lbs. and guide them safely to the floor. In some circumstances, restraints can last up to 15 minutes and may require repetition as necessary.

At Hillside, we believe that healthy youth and strong families with opportunities to succeed are the foundation of any thriving community. Guided by this belief, we provide community-based services, education, and residential treatment to positively impact lives, in partnership with youth and families who have experienced trauma. From locations across Central & Western New York and Prince George’s County, Maryland, our programs serve nearly 10,000 youth, adults, and families each year.

Partnering with families and communities, we deliver high-quality, evidence-based services, in the appropriate settings — whether on residential campuses or in schools, homes, or the workplace. By measuring the impact of our work, we endeavor to deliver ever better outcomes every day.

Equal Opportunity Employer: Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating development opportunities for our people. Hillside is an equal opportunity employer; individuals from underrepresented and/or marginalized identities, Veterans, and disabled persons are encouraged to apply. Upon request, reasonable accommodations will be provided for the disabled.

Total Rewards: We offer a competitive benefits package to include generous paid time off, paid holidays, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, and Employee Assistance Plan – just to name a few of the amazing benefits at Hillside! World changers and change makers join our talent community every day. Apply online, get on board, and grow your career with us!

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