Digital CRM Architect
Hexaware · United States
Senior Salesforce Consultant / Salesforce Technical Lead
Position Summary
Required :
Location Preference
- Must be in or near New Jersey
- Strong Enterprise Salesforce Architecture experience, not just technical development or integrations.
- Proven ownership of end-to-end solution architecture across multiple business and technical domains.
- Experience driving Salesforce platform governance, standards, and long-term architecture strategy.
- Ability to lead architecture decisions and work independently with business and technical stakeholders.
- Sales Cloud
- Service Cloud
- Experience Cloud
- Conga
- DocuSign
- AWS
- Salesforce integrations with:
- NetSuite
- PeopleSoft
- Payment Gateway solutions
- Conduct requirements gathering and solution design workshops.
- Engage directly with business leaders and executive stakeholders.
- Mentor senior developers and technical teams.
- Establish architectural best practices and governance processes.
Key Must-Have Qualifications
Required Salesforce Ecosystem Experience
Integration Experience
Leadership & Stakeholder Management
We are seeking an experienced Senior Salesforce Consultant / Salesforce Technical Lead to lead the design, development, enhancement, and support of our Salesforce ecosystem. This role combines hands-on Salesforce development with technical leadership responsibilities, partnering with business stakeholders and leading a team of Salesforce developers, administrators, and analysts to deliver scalable, high-quality solutions.
The ideal candidate will possess deep expertise in Salesforce Sales Cloud, Experience Cloud, Lightning Web Components (LWC), Apex, integrations, and enterprise solution delivery, while driving business transformation initiatives across customer lifecycle management, quote-to-cash, customer portals, contract management, and enterprise integrations with HubSpot, NetSuite, DocuSign, Conga, SharePoint, xFilesPro, AWS, and other business systems.
Key Responsibilities
- Solution Design & Consulting
- Partner with business stakeholders to understand business objectives and translate requirements into scalable Salesforce solutions.
- Lead discovery sessions, workshops, and solution design discussions with Sales, Marketing, Customer Service, Operations, and Finance teams.
- Define solution architectures, technical approaches, and implementation roadmaps.
- Create functional and technical design documents, process flows, data models, wireframes, and integration specifications.
- Recommend Salesforce best practices and platform-native solutions to optimize business processes.
- Salesforce Development
- Design, develop, test, and deploy Salesforce solutions using:
- Apex
- Lightning Web Components (LWC)
- Flows
- Validation Rules
- Approval Processes
- Custom Objects
- Custom Metadata
- Platform Events
- Reports and Dashboards
- Build custom applications and reusable components within Salesforce Lightning.
- Configure and enhance Salesforce Sales Cloud including:
- Leads
- Accounts
- Contacts
- Opportunities
- Activities
- Forecasting
- Contracts
- Pipeline Management
- Develop and support Experience Cloud customer and partner portals.
- Ensure solutions adhere to Salesforce security, scalability, and performance best practices.
- Integration Development
- Design and implement integrations between Salesforce and:
- HubSpot
- NetSuite ERP
- DocuSign
- Conga
- SharePoint
- xFilesPro
- AWS Services
- Third-party applications
Develop REST/SOAP API integrations and data synchronization processes.
Support middleware, API management, and data integration initiatives.
Create data mappings, interface specifications, and integration documentation.
Team Leadership
Lead and mentor Salesforce developers, administrators, and offshore delivery teams.
Provide technical direction and oversight throughout project delivery.
Conduct code reviews and ensure adherence to development standards and best practices.
Manage sprint planning, workload allocation, technical estimation, and delivery tracking.
Support team members in troubleshooting complex technical issues.
Foster continuous improvement and knowledge sharing within the Salesforce team.
Quote-to-Cash & Business Process Optimization
Design and implement solutions supporting:
Quote-to-Cash
Proposal Management
Contract Management
Approval Workflows
Customer Onboarding
Customer Lifecycle Management
Customer Self-Service Portals
Optimize business processes through automation and digital transformation initiatives.
Support document generation and e-signature solutions using Conga and DocuSign.
Reporting & Analytics
Develop Salesforce reports, dashboards, KPIs, and executive-level analytics.
Support business intelligence and data-driven decision-making initiatives.
Analyze data quality and provide recommendations for process improvements.
Release Management & Support
Lead technical delivery across Agile projects.
Support SIT, UAT, production releases, deployment validation, and post-production support.
Manage defect triage, root-cause analysis, and issue resolution.
Coordinate with Salesforce, HubSpot, NetSuite, Conga, and other vendors as needed.
Maintain technical documentation, SOPs, knowledge articles, and support materials.
Required Qualifications
- 8+ years of Salesforce implementation and development experience.
- 5+ years of hands-on Salesforce development experience.
- 3+ years of experience leading Salesforce development teams or technical projects.
- Strong expertise in:
- Salesforce Sales Cloud
- Salesforce Experience Cloud
- Apex Development
- Lightning Web Components (LWC)
- Salesforce Flow
- Salesforce Security Model
- Experience implementing and supporting Salesforce integrations with:
- HubSpot
- NetSuite ERP
- DocuSign
- Conga
- SharePoint
- AWS
- Strong understanding of:
- Salesforce APIs
- REST/SOAP Web Services
- Platform Events
- Integration Patterns
- Data Migration
- Experience supporting quote-to-cash and customer lifecycle management processes.
- Strong stakeholder management, communication, and leadership skills.
- Experience in Agile/Scrum delivery environments.
- Ability to balance strategic consulting with hands-on technical development.
Preferred Qualifications
- Experience with Salesforce Data Cloud.
- Experience with Salesforce Agentforce and AI capabilities.
- Knowledge of DevOps tools such as Copado, Gearset, Git, Azure DevOps, or Jenkins.
- Experience with CI/CD deployment frameworks.
- Experience in Waste Management, Environmental Services, Recycling, Logistics, Transportation, Utilities, Manufacturing, or Industrial Services industries.
Preferred Certifications
- Salesforce Certifications
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce Certified Platform App Builder
- Salesforce Platform Developer I
- Salesforce Platform Developer II
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified AI Associate
- Salesforce Certified Agentforce Specialist
- Salesforce Certified Data Cloud Consultant
- Additional Certifications
- HubSpot CRM Certification
- NetSuite SuiteFoundation Certification
- DocuSign Certification
- Conga Certification
Key Competencies
Salesforce Development • Apex • Lightning Web Components (LWC) • Salesforce Flow • Sales Cloud • Experience Cloud • Technical Leadership • Team Management • Solution Design • Salesforce Integrations • HubSpot • NetSuite ERP • AWS • DocuSign • Conga • SharePoint • Quote-to-Cash • Customer Portals • API Development • Agile Delivery • DevOps • Reporting & Analytics • Stakeholder Management
Ideal Candidate
The ideal candidate is a hands-on Salesforce technical leader who can engage business stakeholders, design scalable solutions, develop complex Salesforce applications, lead delivery teams, and successfully execute enterprise integration initiatives. They are equally comfortable writing Apex and LWC code, mentoring developers, presenting solutions to leadership, and driving end-to-end delivery of Salesforce programs that improve customer experience and operational efficiency.