Senior Systems Analyst (Digital Experience Services)
Hong Kong Baptist University · Hong Kong
OFFICE OF INFORMATION TECHNOLOGY
Senior Systems Analyst (Digital Experience Services) (26270184)
The Senior Systems Analyst (SSA) is a full-stack technical role supporting university-wide Digital Experience platforms and systems. The SSA assists the Technical Support Manager under the Strategic Planning Section in the IT Office in resolving complex technical issues, providing technical guidelines, and supporting proof-of-concept (PoC) and solution validation activities. While Adobe Experience Manager (AEM) is a core platform, the role broadly supports multiple CMS and digital platforms, focusing on performance optimisation, security, and user experience.
Responsibilities:
- Assist in resolving complex technical issues across digital experience platforms and enterprise systems;
- Provide full-stack development and troubleshooting support, including front-end, back-end, integration, and infrastructure touchpoints;
- Support and review development on CMS platforms, including AEM and other institutional content management systems;
- Provide solid technical input on system architecture, component design, and integration patterns;
- Develop technical guidelines, standards, and administrator documentation for internal operational use;
- Prepare and validate proof-of-concept (PoC) solutions, optimise system performance and user experience by analysing traffic patterns, reducing network latency, and improving response time;
- Apply solutions such as caching strategies, CDN usage, Apache rewrite rules (regex), and domain configuration to improve performance and SEO;
- Collaborate with other IT teams to address security risks, integration issues, and environment problems;
- Support security hardening, vulnerability fixing, and compliance remediation activities as required;
- Leverage analytics and performance metrics (e.g. Lighthouse, SEO indicators) to improve digital experience and user engagement;
- Assist in optimising integration with social media, third-party services, and external platforms to enhance user reach and experience; and
- Perform ad-hoc IT projects and assignments as directed.
Requirements:
- A bachelor’s degree in computer engineering, computer science, or a related discipline;
- At least 6 years of relevant experience in system development and system analysis roles;
- Strong full-stack development experience, including Java and object-oriented programming (OOP);
- Solid hands-on experience with CMS platforms, with strong knowledge of AEM and exposure to other CMS solutions;
- Experience in web and platform performance optimisation, including network latency reduction and traffic optimisation;
- Practical experience with Apache rewrite rules (regular expressions), caching concepts, CDN, and DNS (CNAME configuration);
- Experience in addressing application and platform security concerns, including vulnerability remediation;
- Good understanding of analytics, SEO optimisation, and digital performance metrics; and
- Strong documentation skills with experience producing technical standards and administrator guidelines.
Shortlisted candidates will be invited to sit for a written test.
The initial appointment will be offered on a fixed-term contract of two years. Re-appointment thereafter is subject to performance review, mutual agreement and availability of funding.
Salary will be commensurate with qualifications and experience.
Application Procedure:
Applicants are invited to submit their applications at the HKBU e-Recruitment System. Those who are not invited for interview 8 weeks after submission of the application may consider their applications unsuccessful. Details of the University’s Personal Information Collection Statement can be found at https://hro.hkbu.edu.hk/en/worklife-at-hkbu/employee-favourable-environment.html#privacy-policy.
The University reserves the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer.
Review of applications is on-going until the position is filled.
This position sits under the Office of Information Technology at our Kowloon Tong campus. The core responsibilities are assisting the Technical Support Manager under the Strategic Planning Section in the IT Office in resolving complex technical issues, providing technical guidelines, and supporting proof-of-concept (PoC) and solution validation activities.More jobs at Hong Kong Baptist University · Customer Support jobs in Hong Kong