Call Centre Agent
Hilton · Amman
A Call Center Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Process all incoming and outgoing calls accurately and courteously.
Records and controls accurately wake up calls.
Pages guests in co-operation with concerned departments.
Assists guests with international calls and directory queries.
Calls guests by name whenever possible.
Pages staff member when requested.
Abides by principles of guest privacy.
Handles guests' needs or requests and reports complaints to the Supervisor.
Report on logbook daily.
Bill call costs.
Aware of local telephone listings and frequently dialed numbers.
Advises defects on switchboard equipment to Supervisor.
Attends to all guest queries and requests promptly.
Maintains detailed knowledge of the Hotel's fire, life and safety system.
Maintain Hotel Information.
Provide secretarial services for guests.
Efficient in the use of all business center equipment.
Update traffic sheets accurately.
Handle complaints promptly and follow up thoroughly on action taken.
- Promote in house service and facilities.
- Update airline schedules and guides the guest whenever requested.
- Co-ordinate the reservations of meeting rooms.
- Advise to Supervisor all stationary needs in advance.
- Ensure cleanliness of work area and clean your work area prior to departing.
- Report daily activities in logbook.