Guest Experience Executive - NoMad Singapore
Hilton · Singapore
OVERVIEW OF ROLE
The Guest Experience Executive is responsible for delivering exceptional, personalised service to VIP and long-stay guests, ensuring their needs are anticipated, communicated, and exceeded throughout their stay. This role serves as the primary point of contact for high-value guests and plays a key role in creating memorable first impressions and ongoing guest engagement.
The Guest Experience Executive works closely with Front Office, Housekeeping, and operational departments to ensure seamless coordination of guest preferences and service delivery, with a strong focus on comfort, loyalty, and service excellence.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
THE NOMAD WAY
Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with Singapore’s charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad Singapore