In-Room Dining Order Taker (Part-Time)

Hilton · New Orleans

What will I be doing?

As an Order Taker, you will play a key role in delivering a positive guest experience by handling room service orders with efficiency, accuracy, and professionalism. Responsibilities include performing the following duties to the highest standards:

· Answer room service telephones and respond to guest inquiries and requests in a timely, friendly, and efficient manner

· Maintain thorough knowledge of the menu, including restaurant promotions, daily specials, preparation methods, and ingredients

· Upsell food and beverage items, including sides, desserts, beverages, and promotional offerings, to enhance the guest experience and drive revenue

· Accurately take guest food and beverage orders and enter them into the appropriate point-of-sale (POS) system

· Reconcile checks upon order delivery, including verifying totals, ensuring proper gratuity distribution, and managing the cash drawer and house bank in accordance with established accounting procedures

Team Member Benefits

When you join our team, you’ll enjoy a comprehensive benefits package, including:

Medical & Vision Insurance – Blue Cross Blue Shield of Louisiana*

Dental & Voluntary Insurance – SunLife*

Flexible Spending Account (FSA) – Through WEX

401(k) Retirement Plan – Fidelity, with up to 5% employer match**

Employee Assistance Program (EAP) – ComPsych

Free Team Member Meals

Discounted Parking

Property Discounts – Restaurants, Gift Shop, and Spa

Paid Time Off (PTO) Program

Go Hilton Travel Discounts

Tuition Reimbursement

Guild Education Program

Medical/Dental coverage begins on the first of the month following 60 days of employment
* 401(k) eligibility begins after 90 days of employment; new hires are auto-enrolled.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an FT In-Room Dining Order Taker to join the team! The Order Taker is responsible for answering telephones and accurately taking guest food and beverage orders, supporting the hotel’s commitment to exceptional guest service and financial performance.

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