Operational Excellence Manager – JKM Region
Hilton · Osaka
What will I be doing?
As the Operational Excellence Manager, you will be responsible for performing the following tasks to the highest standards:
- Drive regional Operational Excellence strategy aligned with OE 2.0 initiatives.
- Establish and monitor productivity benchmarks and KPIs across JKM hotels.
- Ensure weekly LMS reporting discipline and data accuracy.
- Analyze labor productivity trends and provide actionable insights.
- Collaborate with hotel leadership to improve rostering discipline and labor alignment.
- Lead and support Time & Motion studies across properties.
- Train OE Champions and hotel teams on OE tools and methodologies.
- Identify and share best practices across hotels.
- Support change management and continuous improvement culture.
- Various ad hoc projects as required
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
The Operational Excellence Manager will lead the implementation of Hilton’s Operational Excellence strategy across the Japan & Korea (JKM) region. This role is responsible for driving productivity improvements, labor efficiency, and continuous improvement initiatives across multiple hotels. The position partners closely with General Managers, Directors of Operations, Directors of Finance, and OE Champions to ensure disciplined execution of Labor Management Systems (LMS), benchmarking, and operational best practices.