Reservations Executive (Hilton Singapore Orchard)

What will you be doing?

As Reservations Executive, you will be responsible for performing the following tasks to the highest standards:

• Ensure reservations are processed and updated in a timely and accurate manner.
• Ensure all traces, guests’ requests and billing instructions are updated in OnQ.
• Ensure quality and accurate capture of guest reservations details, preference and details.
• Perform reservations quality control check on reservations made daily.
• Follow up from previous day’s no show and late cancellation and activate charges accordingly.
• Review and monitor Hilton Honors redemptions and follow up with appropriate actions.
• Ensure virtual credit card charges are charged successfully and to highlight any unresolved charges.
• Perform pre arrival checks of reservations for arrivals within the next three days.
• Process all deposit payments.
• Respond to all emails and phone enquiries in a timely and prompt manner.
• Be knowledgeable on hotel product and services.
• Create SRP codes and support groups creations, group masters and packages.
• Process group rooming list.
• Ensure groups attrition and group blocks cut off in a timely manner in accordance to signed contracts.
• Get approval and process documentation for waivers for no show charges or late cancellation charges.
• Ensure proper and accurate filing of correspondence and records.
• Manage Direct Bill documentation with Front Office.
• Support delivery of exceptional guest service delivery through working with all stakeholders.
• Support upselling opportunities.
• Identify new account and group business and liaise for sales team to follow up.
• Protect rate integrity for contracted accounts and liaise with sales team to follow up for requests on rate information.
• Ensure accurate and timely submission of reports and proper upkeep of documents.
• Comply with all company policies and brand standards relating to reservations process and systems operational procedures.