Systems Administrator

GDIT · Aurora

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This is an unpaid fellowship through the Department of War (DoW) SkillBridge Program. The fellow selected for this role will not receive compensation or benefits from GDIT and will not be an employee, agent or contractor of GDIT but rather will remain an employee of the DoW and will receive compensation and benefits through the DoW.

Type of Requisition:

Clearance Level Must Currently Posses:

Clearance Level Must Be Able To Obtain:

Public Trust/Other Required:

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US Citizenship Required:

Job Description:

Transform technology into opportunity as a Systems Administrator Fellow with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Systems Administrator Fellow you will help ensure today is safe and tomorrow is smarter.

HOW A SYSTEMS ADMINISTRATOR FELLOW WILL MAKE AN IMPACT:

• Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration

• Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding

• Install, upgrade, repair, support customer baseline equipment and related devices

• Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems

• Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management

• Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support)

• Reseat cards, reboot hardware, replace hardware components, and replace cabling

• Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files

• Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions

• Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status

• Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders

• Update incident: change documentation, Configuration Management Database (CMDB), knowledge articles, training resources and other documentation

• Support non-standard surge services for special projects and high visibility activities as directed

• Collaborate with internal and external customers, agencies, and service providers

• Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs)

• Provide process improvement recommendations and integrate support best practices

• Participates in special projects as required.

WHAT YOU’LL NEED TO SUCCEED:
Education:

• Associate's Degree

Required Experience:

• 5+ years of system technical experience

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Required Technical Skills:

• Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices.

• As part of your function on the program, you will be granted Privileged User Access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties, you will be subject to additional IT system monitoring, and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures. Privileged Users are subject to a zero-tolerance policy for security violations.

Required Certification:

• CompTIA Security+ CE

Security Clearance Level:

• TS/SCI w/ CI Polygraph

Location:

• On Customer Site

US Citizenship Required
 

DoW SkillBridge Eligibility:

• Has served at least 180 days on active duty

• Can participate within the last 6 months of separation or retirement

• Will receive an honorable discharge

• Has taken any service TAP/TGPS

• Has attended or participated in an ethics brief within the last 12 months

Received Unit Commander (first O-4/Field Grade commander in chain of command) written authorization and approval to participate in DoW SkillBridge Program prior to start of the fellowship.

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