Guest Reception Representative

Hilton Grand Vacations · Panama City Beach

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As a Guest Reception Representative, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere. Your role is crucial in ensuring a seamless and memorable experience for our guests, from check-in to check-out. You will have the opportunity to work in a vibrant and diverse team, contributing to the overall success of our resort.

  • Greet and welcome guests, ensuring a friendly and efficient check-in process.

  • Answer guest inquiries and provide accurate information about resort amenities and local attractions.

  • Process guest reservations, handle payments, and manage guest accounts.

  • Address guest requests and concerns promptly, ensuring a high level of satisfaction.

  • Maintain a clean and organized reception area, ensuring a pleasant guest experience.

  • Collaborate with other departments to coordinate guest services and special requests.

  • Handle guest feedback and suggestions, contributing to continuous improvement.

  • Stay updated on resort promotions and packages to offer guests the best options.

  • Assist with basic administrative tasks, such as filing and record-keeping.

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