Business Systems Director

Hub Group · Oak Brook

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Essential Job Functions

Systems Strategy & Roadmap

Develop and maintain the multi-year roadmap for WMS, TMS/OTM, and related logistics platforms supporting Consolidation and Fulfillment operations.
Ensure system capabilities align with operational strategies, customer requirements, and business growth objectives.
Identify opportunities to standardize processes, improve system utilization, and reduce operational complexity.
Partner with IT to align business requirements with technology architecture, security, integration, and support standards.
Evaluate emerging technologies and recommend solutions that enhance operational capabilities and improve business performance.

Program Delivery & Implementations

Provide leadership oversight for system implementations, upgrades, integrations, and major enhancements across Consolidation and Fulfillment operations.
Partner with Operations and IT to establish implementation priorities, governance processes, testing strategies, and deployment readiness plans.
Translate operational requirements into prioritized business capabilities and functional system requirements.
Ensure solutions support inventory accuracy, throughput, visibility, compliance, customer service requirements, and operational efficiency.
Monitor project performance, risks, and outcomes to ensure successful delivery and adoption.

Operational Enablement & Continuous Improvement

Serve as the business owner for core logistics systems, accountable for platform performance, usability, adoption, and continuous improvement.
Collaborate with operational leaders to identify, prioritize, and implement system enhancements that improve productivity, quality, and service performance.
Lead investigation and resolution of systemic issues impacting operational performance.
Establish governance processes for enhancement requests, release management, and system change control.
Drive technology-enabled process improvements that support operational excellence and scalability.

Vendor & Stakeholder Management

Manage relationships with software vendors, implementation partners, and technology providers supporting logistics platforms.
Monitor vendor performance and ensure delivery against contractual commitments, service levels, and project objectives.
Serve as the primary escalation point for significant system-related issues, risks, and operational impacts.
Communicate system strategies, priorities, project status, and risks to business and technology leadership.
Build strong partnerships across Operations, IT, Finance, Customer Solutions, and other functional teams to ensure alignment and execution.

Data, Controls & Risk Management

Ensure systems support accurate data capture, reporting, billing integrity, and operational visibility.
Partner with Finance, Compliance, and IT to support internal controls, audit requirements, and data governance standards.
Identify and mitigate risks related to system performance, scalability, cybersecurity, business continuity, and operational disruption.
Support development of system metrics, reporting, and performance measurement tools to drive informed decision-making.

Strategic Leadership & Influence

Provide strategic leadership and subject matter expertise for business systems supporting Consolidation and Fulfillment operations.
Influence cross-functional teams and senior leaders to align priorities, drive adoption, and achieve operational objectives without direct reporting authority.
Establish governance frameworks and operating standards that promote disciplined decision-making and execution.
Serve as a trusted advisor on system capabilities, technology investments, and operational process improvements.
Champion innovation and continuous improvement through effective use of technology, analytics, and data-driven decision-making.

Duties, responsibilities and activities may be assigned or changed from time to time.

Minimum Qualifications

Bachelor’s degree in Supply Chain, Information Systems, Business, Engineering, or a related field.
6+ years of experience supporting logistics, supply chain, warehouse, transportation, or business systems environments.
Experience leading WMS and/or TMS implementations, enhancements, or optimization initiatives.
Strong understanding of warehouse, fulfillment, and transportation operations.
Proven ability to translate business requirements into effective technology solutions.
Experience partnering with vendors, IT teams, and cross-functional stakeholders.
Demonstrated ability to influence outcomes and drive results without direct reporting authority.
Strong communication, analytical, and problem-solving skills.
Experience in Consolidation, Fulfillment, 3PL, retail, or distribution environments preferred.
Experience with leading WMS, TMS, or logistics technology platforms preferred.
Lean, Six Sigma, or continuous improvement experience preferred.
Travel - 25%

Salary: $100,000 - $147,000/year base salary + Bonus and Equity Eligibility

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.

Benefits We offer a comprehensive benefits plan including:

Medical
Dental
Vision
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Life & AD&D Insurance
Disability
Paid Time Off
Paid Holidays

The Business Systems Director is responsible for leading the strategy, deployment, optimization, and governance of warehouse and transportation management systems supporting Consolidation and Fulfillment operations. This role serves as the primary business owner for logistics platforms, partnering with Operations, IT, and external vendors to ensure technology solutions support operational performance, scalability, customer requirements, and long-term business objectives. The Business Systems Director provides strategic leadership for system investments, platform enhancements, and technology-enabled process improvements while influencing cross-functional stakeholders to drive adoption and business value.

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