Analyst, Business Systems – Service Applications
ICU Medical · Chennai
Job Title
Analyst, Business Systems – Service Applications
Position Summary
The Business Systems Analyst is responsible for working with the Business to document requirements and assisting in the development of designs for implementation. This position will interface with various departments including Engineering, Manufacturing, Operations, Purchasing, Quality, and Customer Service.
Essential Duties & Responsibilities
- Implement projects from initiation to implementation phase including gathering requirements, writing functional design documents, communicating requirements to technical team members, writing test scripts, implementing, and training end users and IT support staff
- Work on all areas of E-Business suite with expert knowledge on Depot Repair, Oracle Service, Field Service Order Management, Shipping, Oracle Advanced Pricing, Service contracts and working knowledge on Bills of Material, Work-in-Process, and Supply Chain
- Work on key processes and elements including planning and scheduling, inventory replenishment, serial-level transactions, purchase order processes, requisition/PO approval process, internal order/sales order process, receiving processes against POs/internal orders/inter-org shipments, outside processing, integration with outsourced warehouses, consigned inventory, etc.
- Guide team in developing reports, customizations, interfaces and extensions for Oracle applications
- Act as a liaison between business users and technical team members
- Identify process improvements and work with business partners effectively to implement change
- Support and enhance Oracle Applications interfaces integrated with non-Oracle systems
- Create functional requirements and technical design
- Drive test planning and execution
- Assist end users with day to day applications troubleshooting and end user questions
- Participate in 24/7 department on-call program
- Work on special projects as assigned
Knowledge & Skills
- Able to interact with Business leaders and IT, as well as being able to operate comfortably at all levels of the organization
- Excellent documentation skills; methodological experience with AIM
- Deep knowledge on Depot repair, Service and Field Service operations.
- Demonstrate proactive business judgment and decision making skills; past results are indicative of consistently providing sound and effective business decisions
- Strong customer service skills
- Excellent verbal and written communication skills
- Strong analytical and problem solving skills
- Excellent collaboration skills and able to work in a team environment
- Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously
- Excellent collaboration skills and able to work in a team environment
Minimum Qualifications, Education & Experience
- Must be at least 18 years of age
- Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or related IT field
- Experience in R12 required
- 7+ years’ of experience working with Oracle Service applications as a Business Analyst and/or Business Systems Analyst
- Knowledge/experience with using Oracle Application Tables, SQL, PL/SQL preferred
- Experience supporting Oracle E-Business applications
Work Environment
- This is largely a sedentary role.
- Typically requires travel less than 5% of the time
- This job operates in a professional office environment and routinely uses standard office equipment.
ICU Medical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.