Operations Coordinator - AU FMCG E-Commerce
D2B · Remote · A$1,600–A$1,800/month (stated in the posting)
Position: Operations Coordinator
Salary: AUD 1,600 to AUD 1,800 per month depending on skills and experience
Working Hours & Conditions: Mondays to Fridays; 8:00 AM to 5:00 PM AEST
ABOUT THE ROLE
We're looking for an Operations Coordinator to join our team, reporting into the Head of Operations and partnering closely with departments across the business — from customer service to commercial teams. This is a hands-on role for someone who thrives on keeping complex, multi-region operations running smoothly.
What You'll Do
Retail & Wholesale Operations
- Check stock availability against incoming B2B and wholesale orders, flagging any gaps to the relevant internal teams
- Own the order confirmation workflow end-to-end — from sales order entry through to on-time, in-full delivery
- Process and issue invoices against Purchase Orders, staying on top of month-end deadlines
- Help set up logistics and systems for new wholesale partners coming on board
- Keep the Operations Handbook current as processes evolve
- Jump in wherever needed to support Operations and Customer Service with ad hoc tasks and projects
Warehouse & Inventory Management
- Act as the main point of contact with warehouses for new product setup, launch briefs, promotions, and activations
- Track order fulfilment against agreed KPIs for online orders
- Oversee stock levels for Bali Body bundles across all markets, proactively topping up to avoid stockouts and building new kitting guides as needed
- Coordinate product dispatches for influencers, retail samples, and PR
- Manage work orders for both new and existing SKUs
- Support the broader product lifecycle process from launch through to discontinuation
Requirements
- Minimum 3 years of experience in an operations, supply chain, or logistics coordination role — ideally within an FMCG, retail, or eCommerce environment
- Proven experience managing B2B or wholesale order workflows end-to-end, including order entry, invoicing, and fulfilment tracking across multiple channels or markets
- Demonstrated experience managing inventory across multiple SKUs and markets, with a track record of identifying and resolving stock discrepancy or stockout risks before they escalate
- Experience coordinating with third-party warehouse or 3PL partners, including product setup, work orders, and fulfilment KPI tracking
- Advanced Microsoft Excel proficiency — must be comfortable building and maintaining spreadsheets for inventory tracking, reporting, and reconciliation (pivot tables, VLOOKUPs/XLOOKUPs, and data validation as a baseline)
- Experience with Cin7 is a strong plus
- Experience with EDI ordering is a strong plus
- Excellent communication skills and a track record of managing relationships across stakeholders
- Sharp organisational instincts, with the flexibility to reprioritise when things shift
- Self-motivated and disciplined, equally comfortable working solo or as part of a team
- A commercial, results-driven mindset
- Comfortable operating at pace, without losing attention to detail
- A collaborative, can-do attitude