Landscape Manager at InterContinental Chiang Mai The Mae Ping

IHG · Thailand

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Key Responsibilities

1. Landscape Operations

Lead the daily operation and maintenance of all hotel gardens and landscaped areas.
Prepare daily, weekly, monthly and seasonal landscape-maintenance plans.
Assign duties according to operational priorities, weather conditions, events and guest requirements.
Maintain lawns, trees, shrubs, flowers, groundcover and ornamental plants in healthy and visually attractive condition.
Ensure that hotel entrances, driveways, pathways, pool areas, courtyards, outdoor venues and separate compounds are maintained to luxury standards.
Oversee planting, pruning, trimming, mowing, fertilising, watering, transplanting and soil improvement.
Monitor plant health and take timely action to prevent deterioration, disease or pest infestation.
Ensure fallen leaves, branches, garden waste and other debris are removed promptly.
Maintain nurseries, composting areas, garden stores and landscape work areas in a clean, organised and safe condition.
Adjust landscape plans according to seasonal conditions and Chiang Mai’s climate.

2. Inspire Incredible Guest Experiences

Ensure the hotel’s landscape creates a memorable first impression and contributes positively to the guest journey.
Use landscaping to reflect the natural beauty, heritage and sense of place of Chiang Mai.
Create thoughtful seasonal displays and floral or plant arrangements that enhance guest areas and hotel events.
Identify opportunities to create attractive garden features, photo locations and meaningful guest experiences.
Ensure landscape work is scheduled to minimise noise, dust, obstruction and inconvenience to guests.
Respond promptly to guest feedback or concerns relating to outdoor areas.
Support special celebrations, VIP visits and hotel events with appropriate landscape preparation.
Encourage the team to recognise that every garden detail contributes to the hotel’s ability to Inspire Incredible.

3. Landscape Design and Development

Develop landscape-improvement plans that support the hotel’s luxury positioning and operational needs.
Recommend suitable plants based on design, climate, soil, water requirements, durability and maintenance costs.
Select plants and materials that complement the hotel’s architectural style and local identity.
Review landscape drawings and proposals for renovation, construction or enhancement projects.
Coordinate planting and landscape-development projects with Engineering, contractors, designers and other stakeholders.
Ensure new landscape projects consider long-term maintenance, irrigation, drainage, safety and cost implications.
Maintain accurate records of major trees, plants, landscape zones and ongoing improvement projects.
Protect mature trees, significant plants and other valuable landscape assets.

4. Irrigation and Water Management

Monitor irrigation systems to ensure effective and efficient operation.
Develop watering schedules according to plant requirements, seasons, rainfall and weather conditions.
Identify leaks, damaged sprinklers, blocked irrigation lines and drainage issues.
Coordinate repairs with Engineering or specialist contractors.
Reduce unnecessary water consumption without compromising plant health or landscape quality.
Explore responsible use of collected rainwater, recycled water or other sustainable water-management solutions where appropriate.
Maintain accurate records of irrigation issues, repairs and water-saving initiatives.

5. Plant Health and Pest Management

Regularly inspect plants, trees and lawns for signs of disease, pests, nutrient deficiency or environmental stress.
Implement preventive and corrective plant-health programmes.
Ensure fertilisers, pesticides, herbicides and other chemicals are selected and used responsibly.
Maintain chemical records and safety information in accordance with hotel procedures and applicable requirements.
Ensure chemicals are correctly labelled, stored, diluted and applied only by properly trained colleagues or authorised contractors.
Prioritise safe, environmentally responsible and integrated pest-management methods.
Coordinate specialist treatment when issues exceed the capability of the internal team.
Ensure all chemical applications are scheduled and controlled to protect guests, colleagues, animals and the surrounding environment.

6. Trees, Grounds and Safety

Conduct regular visual inspections of trees, branches, pathways and landscaped areas for potential hazards.
Arrange professional tree-health or structural assessments when required.
Ensure dead, damaged or dangerous branches are removed safely and promptly.
Monitor ground conditions, drainage, uneven surfaces, exposed roots and other potential safety risks.
Coordinate corrective action with Engineering, Security or external specialists.
Ensure outdoor lighting, pathways and access routes are not obstructed by vegetation.
Maintain clear access to emergency exits, fire equipment, signage, utilities and service areas.
Implement appropriate preparation and recovery plans for storms, heavy rain, strong winds, drought or other severe weather.

7. People Leadership and Development

Lead, coach, motivate and develop the Landscape team.
Conduct daily briefings and communicate priorities, safety requirements and hotel information.
Create an inclusive working environment where colleagues have Room to Belong, Room to Grow and Room to Make a Difference.
Provide structured orientation and on-the-job training for new colleagues.
Train colleagues in gardening techniques, machinery use, chemical safety, personal protective equipment and environmental practices.
Monitor colleague performance and provide timely and constructive feedback.
Participate in performance reviews, development planning, recognition, counselling and disciplinary processes.
Develop supervisors and potential successors through coaching and delegation.
Recognise colleagues who demonstrate outstanding care, creativity, teamwork and responsibility.
Ensure grooming, attendance, conduct and workplace behaviour meet hotel standards.

8. Productivity and Workforce Management

Plan manpower according to landscape size, maintenance requirements, seasonal workload, events and business demand.
Prepare effective duty rosters, schedules and work assignments.
Monitor attendance, leave, overtime, casual labour and contractor deployment.
Measure productivity against planned work schedules and quality outcomes.
Balance service quality, colleague safety and cost efficiency.
Review work processes and identify opportunities to improve productivity.
Ensure appropriate coverage across the main hotel and any separate buildings or compounds.
Arrange additional resources for major projects, seasonal work or special events when justified.

9. Equipment, Supplies and Asset Control

Ensure gardening machinery, tools and equipment are used correctly and maintained in safe working condition.
Establish preventive-maintenance schedules for lawnmowers, trimmers, blowers, pumps and other landscape equipment.
Coordinate repairs and replacements with Engineering and Purchasing.
Maintain accurate inventory records for tools, equipment, plants, fertilisers, chemicals and operating supplies.
Investigate unusual loss, damage or excessive consumption.
Ensure garden stores and chemical-storage areas remain secure, clean and properly organised.
Recommend replacement or capital investment based on operational need, condition and return on investment.

10. Financial and Commercial Responsibility

Prepare and manage the landscape operating budget in coordination with the Executive Housekeeper.
Monitor payroll, overtime, plants, chemicals, equipment, water consumption and contractor costs.
Review expenses against budget and take corrective action where required.
Obtain quotations and support supplier or contractor evaluations.
Ensure purchases are operationally justified, appropriately approved and cost-effective.
Identify cost-saving opportunities without compromising safety, plant health or luxury presentation.
Evaluate whether work should be completed internally or outsourced based on capability, cost, risk and quality.
Understand how landscape quality affects guest satisfaction, hotel reputation, events, revenue opportunities and asset value.

11. Contractor and Supplier Management

Prepare clear scopes of work for landscape contractors and specialist suppliers.
Monitor contractor attendance, productivity, safety and quality.
Ensure contractors comply with hotel security, safety and operational requirements.
Inspect completed work before acceptance and payment approval.
Maintain professional relationships with nurseries, suppliers, arborists and landscape specialists.
Address performance issues promptly and document agreed corrective action.
Recommend continuation, replacement or termination of contractor services based on performance and business needs.

12. Sustainability and Responsible Business

Support IHG’s True Hospitality for Good commitment through responsible landscape practices.
Prioritise native, climate-appropriate and water-efficient plants where suitable.
Reduce water, chemical and energy consumption through effective planning.
Promote composting, mulching and responsible reuse of organic garden waste.
Reduce single-use materials and unnecessary waste within the operation.
Protect local biodiversity and avoid practices that may harm wildlife or the surrounding environment.
Educate the team on sustainable gardening practices and responsible resource use.
Support hotel sustainability, community and responsible-business initiatives.

13. Interdepartmental Coordination

Work closely with Housekeeping to maintain the overall cleanliness and presentation of outdoor areas.
Coordinate with Engineering on irrigation, drainage, lighting, water features and equipment repairs.
Work with Security to manage outdoor safety, access control and emergency conditions.
Coordinate with Food and Beverage and Banqueting regarding outdoor events, weddings and special functions.
Work with Front Office and Guest Relations regarding VIP arrivals, guest feedback and special experiences.
Coordinate with Sales and Marketing regarding photography, promotional events and landscape presentation.
Schedule disruptive work in consultation with affected departments.
Participate in operational meetings and property inspections when required.

14. Administration and Reporting

Maintain landscape plans, maintenance schedules, plant records and equipment inventories.
Prepare daily, weekly and monthly reports for the Assistant Executive Housekeeper and Executive Housekeeper.
Document landscape inspections, safety concerns, irrigation issues and corrective actions.
Maintain chemical, fertiliser and pest-control records.
Track contractor performance and project progress.
Prepare proposals for landscape improvements and capital requirements.
Report significant plant loss, safety hazards, equipment failure or operational concerns promptly.
Carry out other reasonable duties assigned by the Assistant Executive Housekeeper, Executive Housekeeper or hotel management.

Qualifications and Experience

Thai nationality.
Diploma or bachelor’s degree in Horticulture, Agriculture, Landscape Architecture, Environmental Science or a related field is preferred.
Minimum three to five years of experience in landscaping, horticulture or grounds management.
At least two years of experience in a supervisory or management position.
Previous experience in a luxury hotel, resort, large residential development or high-standard commercial property is preferred.
Strong knowledge of tropical plants, trees, lawns, soil management, irrigation, fertilisation and pest control.
Knowledge of Northern Thailand’s climate, native plants and seasonal growing conditions is an advantage.
Experience managing landscape contractors and improvement projects.
Understanding of chemical safety, occupational health and safety, and environmentally responsible gardening practices.
Basic computer skills, including Microsoft Office and operational reporting.
Good command of spoken and written Thai.
Able to communicate in English at an operational level.

The Landscape Manager is responsible for planning, maintaining and continuously improving all landscaped areas across the hotel, including gardens, lawns, trees, ornamental plants, water features, pathways, pool surroundings, entrances and separate hotel compounds. The position ensures that all outdoor areas are attractive, healthy, safe and maintained to InterContinental luxury standards while controlling costs, managing resources responsibly and protecting the hotel’s natural assets. The Landscape Manager works closely with Housekeeping, Engineering, Security, Front Office, Food and Beverage and external contractors to ensure that landscaping supports guest satisfaction, hotel operations, special events and the overall presentation of the property.

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