Night Manager

IHG · Lebanon

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Essential Duties and Responsibilities

Conducts inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
Meets and greets VIPs
Handles all Complaints
Ensures working of all Front Office Policies and Procedures
Ensures effective shift hand-over
Be knowledgeable of Front Office systems and knows back up procedures and system recovery procedures
Efficient check in and checkout process
Reviews and monitors early morning wake up procedures
Posts room charges
Maintains correct guest registration cards
Maintains special programs (e.g. frequent flyer; priority club)
Effective management of incoming and outgoing calls
Maintains current Hotel information
Provides information on memberships
Communicates problems, resolved or unresolved to your Supervisor at shift change over and document in log book
Completes knowledge of all room types, hotel matrix, and facilities
Reviews arrival lists and anticipate needs
Operates communication equipment
Accesses and uses rooms computer programs
Conducts Credit card checks
Ensures staff adhere to Standards and Procedures for cash handling
Maintains own cash float
Corrects banking
Updates Guest History Maintenance
Prepares contingency reports
Staff Supervision of Night staff: Contractors; Porters, Cleaners, Room Service and works with Human Resources to ensure their performance is effectively managed
Oversees the Night Audit Function
Develops, updates and trains standards and procedures
Produces Revenue Reports
Performs file backup maintenance
Reviews all audits and reconciliation of daily sales transactions of front office and all outlets, balancing all cash registers and reporting discrepancies to Line Managers
Week end and Month end reports completed in line with policy
Advises Line Managers of recurring errors

2. REQUIRED QUALIFICATIONS

Education:

Bachelor's Degree

Skills:

Microsoft Office tools
Microsoft Excel

Fidelio/Opera
Holidex Plus
Micros

Experience:

2 to 4 years

Competencies:

Customer Service Orientation
Problem-Solving/Decision Making
Planning/Organizing
Adaptability/Flexibility
Developing others

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

Job Summary Under the general direction of the Front Office Manager, and within the limits of established InterContinental Hotels Group policies and procedures and local hotel policies and procedure, responsible to co-ordinate and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.

More jobs at IHG · Operations jobs in Lebanon, PA

Night Manager

Operates communication equipment

Accesses and uses rooms computer programs

Updates Guest History Maintenance

Oversees the Night Audit Function

2. REQUIRED QUALIFICATIONS