Director of Food & Beverage
IHG · Saudi Arabia
Director of Food & Beverage
Job Purpose
The Director of Food & Beverage is responsible for leading and managing the hotel’s Food & Beverage operations, ensuring exceptional guest experiences, high service standards, operational efficiency, and strong financial performance across all restaurants, bars, banquets, and food service outlets.
Key Responsibilities
- Lead and oversee the overall Food & Beverage operation across all outlets and functions.
- Develop and implement operational strategies to achieve departmental goals and business objectives.
- Ensure consistently high standards of food quality, service, presentation, and guest satisfaction.
- Oversee restaurants, bars, banquets, in-room dining, and other Food & Beverage operations.
- Monitor departmental revenue, profitability, costs, and financial performance.
- Prepare and manage the Food & Beverage budget, forecasts, and business plans.
- Control food, beverage, and operating costs while maintaining quality standards.
- Develop and implement menus, promotions, and F&B concepts in collaboration with the Culinary and Commercial teams.
- Ensure compliance with food safety, hygiene, health and safety, and local regulatory requirements.
- Recruit, lead, train, coach, and develop Food & Beverage team members and management.
- Establish clear performance standards and ensure effective succession planning within the department.
- Monitor guest feedback and implement initiatives to continuously improve guest satisfaction and service delivery.
- Coordinate closely with Culinary, Rooms, Sales & Marketing, Finance, Engineering, and other departments to ensure smooth operations.
- Manage relationships with suppliers, contractors, and external partners.
- Ensure effective inventory management and appropriate purchasing practices in coordination with the Procurement and Finance teams.
- Plan and oversee F&B events, banquets, special occasions, and promotional activities.
- Analyze market trends and identify opportunities to increase revenue and enhance the hotel’s Food & Beverage offering.
- Ensure all Food & Beverage operations are aligned with hotel policies, brand standards, and company values.
- Prepare and present regular operational and financial reports to the General Manager.
- Promote a culture of service excellence, teamwork, innovation, and continuous improvement within the Food & Beverage Department.