Receptionist - InterContinental Riyadh
IHG · Saudi Arabia
Day-to-Day Tasks
- Welcome and greet guests in a warm and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest information and ensure all registration details are accurate.
- Process room payments, deposits, and other guest transactions.
- Handle guest requests, inquiries, and complaints professionally.
- Provide information about hotel facilities, services, restaurants, and local attractions.
- Manage room assignments and coordinate with Housekeeping regarding room status.
- Handle telephone calls, emails, and guest messages promptly.
- Assist guests with reservations, modifications, and cancellations.
- Monitor arrivals, departures, VIP guests, and special requests.
- Maintain accurate guest records and update the hotel system accordingly.
- Coordinate with other departments to ensure guest requests are followed up.
- Prepare and review daily reports and handover information.
- Ensure the reception area is clean, organized, and presentable.
- Follow hotel policies, procedures, and InterContinental service standards.
- Handle guest keys and ensure proper key control procedures are followed.
- Assist with luggage arrangements and transportation requests when required.
- Maintain confidentiality of guest information.
- Follow cash handling, security, health, and safety procedures.
- Promote hotel services and facilities when appropriate.
- Support colleagues and other departments during busy periods.
- Attend daily briefings and communicate important guest information to the team.
- Complete all assigned tasks and ensure a proper handover at the end of the shift