Head Waiter - InterContinental Riyadh

Lead assigned restaurant sections during breakfast, lunch, dinner, buffet and à la carte operations.

Ensure all tables, buffet and service stations are fully prepared before service.

Allocate and coordinate waiters within the assigned section as directed by the Supervisor.

Ensure consistent IHG service standards and sequence of service.

Maintain a strong floor presence and actively engage with guests.

Ensure orders are taken accurately and delivered efficiently.

Coordinate closely with Culinary regarding guest requests, dietary requirements and buffet replenishment.

Support achievement of revenue, average check and upselling targets.

Ensure correct use of POS, billing and payment procedures.

Handle initial guest concerns and immediately escalate serious complaints to the Supervisor or Restaurant Manager.

Recognize VIPs, returning guests and special occasions and ensure appropriate service.

Report operational, maintenance and service issues immediately.

Take responsibility for the shift or assigned area in the absence of the F&B Supervisor when required.