Purchasing Manager - IHG Ba Na Hills Resort
IHG · Vietnam
At IHG - Ba Na Hills Resorts, we deliver exceptional guest experiences through refined service, operational excellence, and strong partnerships. As our Purchasing Manager, you will play a critical role in ensuring the timely, compliant, and cost-effective sourcing of high-quality goods and services that support seamless hotel operations. Working closely with internal stakeholders and trusted suppliers, you will drive efficiency, quality, and sustainability while upholding IHG standards and governance. If you are detail-oriented, commercially minded, and passionate about building strong relationships, this role offers an opportunity to make a meaningful impact in a luxury hospitality environment.
Essential Duties And Responsibilities
Develop and maintain effective procurement processes to support decisions by senior management. Manage the preparation of effective reports and presentations for various committee and leadership meetings and other such events. Review queries and reports and raise issues regarding trends, financial expectations and strategic plan. Utilize early warning system (analytical tools, etc.) to highlight critical concerns and take corrective action quickly. Leverage systems solutions to automate the process and reporting.
Develop and maintain an effective, accurate and timely quote, order and payment process to support business operations. Educate executives and professionals on processes and procedures to ensure compliance and best practice purchasing. Modify processes and procedures based on feedback and changing business needs.
Drive efficiency in the reporting, processes and procedures. Establish target performance levels and metrics to determine effectiveness and improvement opportunities. Identify and implement process improvement opportunities for tracking, controlling, and reporting on purchases and payments. Create and maintain process documentation, job aids, templates and calendar.
Identify and implement process improvement opportunities for tracking, controlling, and reporting on activities as needed. Review reporting for issues of concern regarding trends, competitive position, performance against strategic or financial expectations, effects of changes in business environment, etc. Utilize analytical tools to highlight critical concerns, and summarize and present data to executive management, along with potential recommendations for improvement.
Execute special research and analysis projects. Work closely with procurement and contract managers, Business Support and other critical staff functions to provide consistent data and assumptions. Manage the preparation of effective reports and presentations for various committee and leadership meetings and other such events.
Ensure compliance is maintained with current procedures and internal controls to ensure they are accurate, complete and effective. Ensure compliance is maintained with company policies, laws, rules and regulations.
Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classification changes. Act as advisor to staff to help meet established schedules and or resolve technical or operational problems.
What We Need From You
Education:
Bachelor’s degree in business administration, Finance, Accounting, Computer Science, IS, Purchasing Management or other related field or an equivalent combination of education and experience.
Experience:
At least 6 years progressive work experience in multiple areas of business – procurement or supply chain management, financial or business analysis, technology, contract management and asset management.
3-5 years managing teams showing a demonstrated ability to lead people and get results through others. Must have a demonstrated ability to build cooperation and trust with colleagues and cross-functional teams and establish strong working relationships to deliver positive results.
Technical Skills And Knowledge:
Demonstrated knowledge of product and service needs, financial analysis, and contract terms and conditions in a technology environment. Able to maintain knowledge of changing technologies and product or service providers. Experience with technology, telecommunications, and services negotiations and contract management is preferred.
Demonstrated ability to scope a project and develop a plan of action, ability to influence others, present convincing arguments and deal with conflicting viewpoints.
Consistent implementation of process improvement initiatives while achieving business results and persevering despite obstacles. Demonstrated and sophisticated organization skills and attention to detail while maintaining the big picture view.
Demonstrated experience in leading, managing and motivating people to work as a team within and outside their immediate group in order to achieve and exceed overall business goals.
Strong communication skills, both verbal and written, to address all levels within the organization and work toward consensus. Communication requires explaining and discussing technical and process information clearly and concisely with management, technical staff, and business or professional representatives.
Decision Making Responsibilities (Key Decision Rights)
Significant impact on the financial planning, cost management, and procurement of assigned unit. Decisions made and analytical data gathered directly influences business operating decisions made by senior management.
Define procurement, contract compliance processes, and standards. Establish, implement and manage suppliers, contracts and asset metrics.
Responsible for problem solving and decision-making, including data analysis of pricing, purchasing trends, supplier availability, performance, compliance issues, and the associated decision-making processes to optimize results and ensure economy of purchases made or ongoing vendor contracts in assigned areas.
To Perform Your Role
We genuinely care about people, and we demonstrate this commitment every day by delivering on our promise of True Hospitality. This shared mindset is the bond that connects all colleagues across IHG® hotels.
Each IHG® brand brings True Hospitality to life in its own way, centered around a set of core service skills:
True Attitude – Showing genuine care and attention to detail, striving to deliver better service, and building authentic connections with our guests.
True Confidence – Possessing the knowledge and skills required to perform your role, and inspiring trust by confidently supporting guests throughout their stay.
True Listening – Listening attentively to what guests are truly communicating, paying close attention to subtle body language that may otherwise be overlooked, and understanding their needs.
True Responsiveness – Clearly understanding what guests are seeking and delivering it promptly and thoughtfully.
In practice, your role involves many more elements than those listed above. Above all, always aim to deliver outstanding experiences, do the right thing, and seek to truly understand people.
Join Our Team
Join the team as part of the global IHG family. Like a true family, every team member brings their own individuality and strengths to the team. Through collaboration, we enhance the quality of our work. We trust and support one another, act with integrity, and welcome diverse perspectives.
We encourage you to demonstrate a strong desire for continuous improvement and an ability to notice the small, thoughtful details that create meaningful hospitality experiences for our guests.
For more information, please visit www.careers.ihg.com.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.