Guest Relation Manager - (Mandarin Speaker is an Advantage)
IHG · Thailand
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
- Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
- Keeping close contact with guests for feedback, complaints, and compliments – and following it up
- Managing, recording, and resolving guest or customer complaints promptly
- Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
What we need from you
- Excellent verbal and written communication skills
- Ability to deal with difficult interactions and work under pressure
- Managerial experience working in a customer service function
- Flexibility to respond to a variety of different work situations
- A passion for delivering an exceptional level of guest service