Events Manager - Wedding
IHG · Malaysia
Your day to day
People
- Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
- Train colleagues to make sure they deliver with compliance and to the standards we expect. Drive a great working environment for teams to thrive - linking up departments to create sense of one team.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Recommend or initiate any HR elated actions where needed.
Interact with outside contacts: guests, vendors, and other contacts as needed.
Guest Experience
- Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey.
- Build long term relationship with planners and hosts to increase loyalty to the brand.
- At pre-event planning stage consult with meeting planners to optimise all elements of the meeting / event / weddings including space, meeting/break flow, menu and design etc. to improve meeting efficiency.
- Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting.
- Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience.
- Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing.
- Welcome the group and conduct the 60’ meeting brief prior the start of the meeting /session.
- Enable high productivity whilst maximizing downtime.
- Relate to business needs and make sure team prioritises the things that help our guests get their business done.
- Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day.
- Analyze and action against client satisfaction surveys to improve services.
Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience.
Responsible Business
- Raise the awareness and reputation of your hotel and the brand locally.
- Ensure guest safety is a priority with minimal interruptions or problems.
- Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment.
- Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
May assist with other duties as assigned by management.
Financial
- Help create the department’s annual budget and the setting of departmental goals.
- Monitor budget and control expenses with a focus on food, beverage, and labour costs,etc.
- Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans.
- Monitor hotel spend and always look for opportunities to optimise sales whilst minimizing waste.
- Negotiate sales prices within booking guidelines.