Spa and Leisure Manager
IHG · Thailand
Duties and Responsibilities
Financial Returns
- Develop and implement strategies to maximize spa and leisure revenue, profitability, and productivity.
- Monitor and control departmental expenses, labor costs, inventory, and operating supplies within approved budgets.
- Analyze business performance and implement promotional activities to increase utilization of spa and recreational facilities.
- Drive retail sales and treatment revenues through effective upselling and guest engagement.
People
- Recruit, train, develop, and motivate Spa and Leisure team members to achieve service excellence.
- Conduct performance reviews, coaching, and development plans to enhance employee performance and career growth.
- Ensure adequate staffing levels and efficient scheduling to meet business demands.
- Promote a positive working environment and foster teamwork across departments.
Guest Experience
- Deliver memorable wellness and leisure experiences that exceed guest expectations.
- Ensure all guests receive professional, personalized, and attentive service.
- Monitor guest feedback and implement corrective actions to continuously improve satisfaction scores.
- Develop wellness programs, recreational activities, and guest engagement initiatives that enhance the resort experience.
- Maintain high standards of cleanliness, presentation, and ambiance throughout all spa and leisure facilities.
Responsible Business
- Ensure compliance with hotel policies, brand standards, health and safety regulations, and local legislation.
- Maintain all spa and leisure equipment, facilities, and operating procedures in safe and excellent condition.
- Ensure proper hygiene, sanitation, and risk management practices are consistently followed.
- Support sustainability initiatives and community engagement activities where applicable.
- Prepare departmental reports, forecasts, and performance analysis for management review.
Other Responsibilities
- Coordinate with Sales, Marketing, Front Office, and other departments to promote spa and leisure services.
- Manage vendor relationships and ensure quality standards for products and services.
- Stay informed of wellness, fitness, and hospitality industry trends and recommend innovative initiatives.
- Perform other duties as assigned by management.
Qualifications and Requirements
- Bachelor’s Degree in Hospitality Management, Business Administration, Sports & Recreation Management, Wellness Management, or a related field.
- Minimum 3–5 years of experience in Spa, Wellness, Recreation, or Resort Operations, including at least 2 years in a supervisory or management role.
- Strong leadership, communication, and interpersonal skills.
- Knowledge of spa operations, wellness programs, fitness facilities, and recreational activities.
- Experience in luxury hospitality or resort environments preferred.
- Strong business acumen with the ability to manage budgets, revenue, and operational performance.
- Knowledge of health, safety, hygiene, and risk management practices.
- Proficient in Microsoft Office and hospitality management systems.
- Excellent command of English; additional languages are an advantage.
- Ability to work flexible schedules, including weekends and public holidays.