Director of Human Resources
IHG · Thailand
At InterContinental Pattaya Resort
We are currently seeking an experienced and passionate Director of Human Resources to join our Executive Committee team. If you are a strategic HR leader with a strong hospitality background and a passion for developing people, driving culture, and delivering business results, we would love to hear from you.
Duties and responsibilities
Financial Returns
- Develop and execute the annual Human Resources strategy and budget in alignment with hotel business objectives.
- Monitor labor costs, productivity ratios, manpower planning, and workforce optimization to ensure financial efficiency while maintaining service standards.
- Analyze compensation, benefits, and market trends to maintain competitive positioning and support talent attraction and retention.
- Partner with Finance and department leaders to forecast staffing requirements and manage payroll costs within approved budgets.
- Mitigate financial and operational risks associated with employee relations, labor disputes, compliance issues, and workforce shortages.
People
- Lead all Human Resources functions including Talent Acquisition, Learning & Development, Employee Relations, Compensation & Benefits, Performance Management, Workforce Planning, Succession Planning, and HR Administration.
- Act as a strategic business partner and trusted advisor to the General Manager and Executive Committee on all people-related matters.
- Develop and implement talent management strategies to attract, develop, engage, and retain high-performing employees and future leaders.
- Drive employee engagement initiatives, recognition programs, wellbeing activities, and diversity, equity, and inclusion practices to foster a positive workplace culture.
- Ensure effective recruitment, onboarding, succession planning, and career development processes throughout the hotel.
- Coach, mentor, and develop department leaders on performance management, employee relations, leadership effectiveness, and organizational development.
- Oversee the annual performance review process and ensure alignment with company objectives and individual development plans.
- Lead workforce planning initiatives to ensure optimal staffing levels and organizational effectiveness.
- Promote a culture of accountability, collaboration, continuous improvement, and service excellence.
Guest Experience
- Champion the connection between employee engagement and guest satisfaction by promoting a service-oriented culture throughout the hotel.
- Collaborate with department leaders to enhance service standards, employee behaviors, and guest experience initiatives.
- Analyze guest feedback, engagement surveys, and operational performance data to identify opportunities for improvement.
- Ensure training and development programs support luxury service delivery standards and brand expectations.
- Participate in guest interactions and hotel activities to understand service opportunities and support continuous enhancement of the guest experience.
Responsible Business
- Ensure full compliance with local labor laws, employment regulations, company policies, and brand standards.
- Develop, review, and maintain Human Resources policies, procedures, employee handbook, and governance frameworks.
- Lead investigations into employee relations matters, grievances, misconduct cases, whistleblowing reports, and disciplinary actions while ensuring fairness and consistency.
- Monitor and report key Human Resources metrics, including turnover, absenteeism, engagement, productivity, recruitment effectiveness, and training compliance.
- Represent the hotel in labor-related discussions, negotiations, government inspections, and external employment matters where applicable.
- Support corporate social responsibility (CSR), sustainability, and community engagement initiatives that enhance the hotel's reputation as an employer of choice.
- Ensure compliance with data privacy regulations, workplace health and safety requirements, and ethical business practices.
- Maintain effective relationships with government agencies, educational institutions, recruitment partners, and industry associations.
Leadership Responsibilities
- Serve as a member of the Hotel Executive Committee and contribute to the overall business strategy and operational success of the hotel.
- Act as Manager on Duty (MOD) as assigned and provide leadership support during operational and emergency situations.
- Lead organizational change initiatives, cultural transformation programs, and strategic HR projects.
- Foster a high-performance culture that reflects the company's values, purpose, and luxury hospitality standards.
- Perform other duties and special projects as assigned by the General Manager or Regional Human Resources leadership.
Qualifications and requirements
- Bachelor’s Degree in Human Resources, Business Administration, Hospitality Management, or a related field.
- Thai nationality.
- Minimum 8 years of Human Resources experience, including at least 3 years in a senior leadership role, preferably within the hospitality industry.
- Strong knowledge of employment laws, employee relations, talent management, compensation and benefits, and organizational development.
- Proven leadership, coaching, communication, and stakeholder management skills.
- Ability to influence and partner effectively with the General Manager, Executive Committee, and department leaders.
- Strong business acumen with the ability to align people strategies with business objectives.
- Proficient in HR systems, workforce planning, and HR analytics.
- Excellent verbal and written communication skills in English and the local language.
- Ability to maintain confidentiality and handle sensitive matters with professionalism and integrity.
- Professional HR certification and luxury hotel experience are preferred.