Guest service agent
IHG · Saudi Arabia
We are pleased to announce an internal vacancy for the position of Guest Service Agent within the Front Office team. This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner.
Key Responsibilities:
Welcome and assist guests in a friendly and professional manner
Perform check-in and check-out procedures using the property management system
Respond to guest inquiries and provide accurate information and support
Coordinate with other departments to ensure guest satisfaction
Handle guest complaints or feedback in a timely and effective way
Promote hotel services and facilities when appropriate
Qualifications:
Previous experience in hospitality or customer service is preferred
Strong communication and teamwork skills
Fluency in English and Arabic is required
Ability to work shifts, including weekends and holidays
We are seeking a friendly, service-oriented team member to join our Front Office as a Guest Service Agent. The role involves welcoming guests, handling check-in and check-out procedures, and ensuring a pleasant stay experience. Candidates should have strong communication skills, a professional attitude, and a passion for hospitality.