Club Lounge Supervisor
IHG · Philippines
Main Responsibilities
A Club Lounge Supervisor oversees both guest experience and lounge operations.
1. Guest Service
Welcome and assist VIP or executive guests
Handle guest requests, complaints, and special arrangements
Ensure personalized and high-quality service
2. Lounge Operations
Supervise daily lounge activities (breakfast, afternoon tea, evening cocktails)
Maintain cleanliness, ambiance, and service standards
Ensure food and beverage items are properly displayed and replenished
3. Staff Supervision
Lead and train lounge attendants
Create staff schedules
Monitor staff performance and service quality
4. Coordination with Hotel Departments
Work with Front Office, Housekeeping, and Food & Beverage teams
Ensure VIP guest preferences are communicated and prepared
5. Inventory & Reporting
Monitor lounge supplies and stock levels
Prepare daily reports for management
Key Skills Required
Excellent customer service and communication
Leadership and team management
Attention to detail
Knowledge of food & beverage service
Ability to handle VIP guests and complaints professionally
Work Environment
Common workplaces include:
Luxury hotels
Business hotels
Airport lounges
Private executive lounges