Sales Manager

IHG · Philippines

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DUTIES AND RESPONSIBILITIES

Sales Development

Identify and develop new business opportunities across assigned market segments.
Conduct regular sales calls, client meetings, and presentations to promote hotel products and services.
Prepare proposals, contracts, and quotations for clients.
Maintain strong relationships with corporate accounts, travel agencies, and business partners.

Account Management

Manage and grow existing client accounts to maximize revenue opportunities.
Monitor market trends, competitor activities, and customer needs.
Maintain accurate records of sales activities and account updates.

Revenue Generation

Achieve individual and departmental sales targets and revenue goals.
Promote hotel facilities including rooms, meetings, conferences, and events.
Coordinate with Revenue Management to optimize rates and availability.

Client Relations

Ensure prompt responses to client inquiries and requests.
Conduct site inspections and hotel presentations for prospective clients.
Maintain high levels of customer satisfaction and handle client concerns effectively.

Internal Coordination

Work closely with Reservations, Banquets, Front Office, and other operational departments to ensure smooth execution of bookings and events.
Participate in sales meetings, strategy discussions, and training sessions.

QUALIFICATIONS

Bachelor’s degree in Hospitality Management, Marketing, Business Administration, or related field.
Minimum 2–5 years experience in hotel sales or hospitality industry.
Strong negotiation and communication skills.
Ability to build and maintain professional client relationships.
Goal-oriented with strong sales and presentation skills.

COMPETENCIES

Sales & Negotiation Skills
Relationship Building
Communication Skills
Customer Focus
Strategic Thinking
Team Collaboration

The Sales Manager is responsible for driving hotel revenue by identifying new business opportunities, developing client relationships, and securing bookings across corporate, group, and other market segments. This role focuses on achieving sales targets through proactive selling, account management, and collaboration with internal departments, while ensuring all activities align with IHG brand standards and sales strategies.

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